The suite itself was pleasant and spacious, comfortably fitting our party of six. However, the overall experience was frustrating due to poor communication and misleading directions from the host.We attempted to check in earlier than 4 p.m. as suggested in the email, but I was unable to reach the host despite several attempts. The host did not respond until after 7 p.m., when we were already struggling to locate the suite. Unfortunately, the directions given at that point led us to the wrong location before we were eventually guided to the correct entrance.Throughout our stay, we were never able to open the elevator entry door, which meant we had to use the stairs to access the third floor—thankfully, our group was able to manage this physically. Locating the parking garage was also a hassle, as the host’s directions sent us to the wrong spot; the actual entrance was in a completely different alley that we had to walk around to find.While the suite itself was comfortable, the wasted time and difficulty accessing the property significantly impacted the enjoyment of our vacation.