Hotell nära City Hall Observation Deck

“Ett historiskt lyxhotell som har en fantastisk miljö. Service och miljö är fantastiskt.”

“Excellent location and service.”

“The lack of outlets in the room was strange, building a hotel room but more or less no outlets for phone charging etc”

“Horrible property, criminal mismanagement. Our room had a horrible odor that worsened when we ran the A/C unit. It smelled like either an animal had died in the vent or the prior occupant had vomited all over the room without anyone cleaning. We checked out after 1 horrible night and switched hotels. At the front desk, they apologized and said to reach out to Expedia to coordinate the refund for the unused night. But when Expedia reached out, the property refused to refund us for the unused...

“This staff were amazing, especially as Expedia didn’t communicate with them about the reservation. No problem for the staff as they made it right even though it wasn’t their fault. Centrally located to local restaurants and a short walk to the Allianz Amphitheater. ”

“Clean and updated rooms. Bar staff was great and bar is open late”

“Very nice hotel at a good price in a downtown Richmond location. The desk staff were super nice and very helpful. They have a very interesting elevator system where you touch the screen for the floor you want. When we were in the parking garage, it took me a while to figure out how to get to the lobby (which has its own logo at the bottom of the numbers). It is nice though because you typically have the elevator to yourself. The breakfast was simple, but good. The beds were comfortable, but I...

“Breakfast is good, staff is helpful, room is clean”

“The front desk staff was very polite and enthusiastic, providing us with attentive and thoughtful service. This hotel offers excellent value for money, and he even arranged an extra room for the three of us.”

“Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood.”

“The property was run down and in need of a lot of repairs. It was missing basics that most hotels offer.”

“Our room was okay. However, the shower gel was empty. Couldn’t even get a squirt out of it. Maid service was only every three days, which was fine but on the third day, all they did was empty the trash and put fresh towels in the room. Didn’t make the bed, shower gel wasn’t filled. The “free” breakfast was a joke.”

“Convenient location is what drew us to the hotel late arrival. Check in was smooth and room comfortable. The manager Tracy is very kind and quickly took care of a little mixup. We will def be back.”