House was completely coverd in mouse crap, no one inspected it or cleaned it before we arrived in May. I called Vacasa several times, emailed, and sent pictures of mouse, there was shit on bed, bathroom sink and bathroom carpet, every drawer in the kitchen was covered in mouse shit, including oven drawer, couldnt and wouldnt use any of the houses untensils kitchenware. Laundry soap was out, coffee pot was broken. No one intended to call us back about this and customer service says they are not allowed to give out the local managers number. Calling back today they finally told us they had exterminators twice recently in the house in which they should not rent a property unless issues are resolved. I had a bad allergic reaction in the house eyes puffed up, and we spend over two hours cleaning it, had to go back into town to buy laundry soap, plates, utenils, spent over two hours cleaning unit upon arrival. Local manager said they can comp $25.00 a night. Not ok, at all, and we will be contacting the owner of unit letting them know how thier rental is being handled. Very unhappy, we didn't spend all that money to rent a mouse infested rental.