Reception

Recensioner av Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 out of 5
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 185 av 407 recensioner" "
8 - Bra i betyg. 74 av 407 recensioner" "
6 - Okej i betyg. 53 av 407 recensioner" "
4 - Dåligt i betyg. 46 av 407 recensioner" "
2 - Väldigt dåligt i betyg. 49 av 407 recensioner" "

8,6/10

Renlighet

8,0/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Christopher

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Facilities were nice and well-maintained. Food was good and there were plenty of options. We really enjoyed the live entertainment.
Bodde här 4 nätter i maj 2024
Svar från Planet Hollywood Cancun 23 maj 2024
Dear Christopher, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

6/10 Okej

Mayra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024
Svar från Planet Hollywood Cancun 9 maj 2024
Dear Mayra, thank you for your stay. We are sorry to note on your score that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.

10/10 Fantastiskt

Magdalena

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Me encanto el lugar, en especial los empleados,
Bodde här 5 nätter i april 2024
Svar från Planet Hollywood Cancun 4 maj 2024
Estimada Magdalena, gracias por la puntuación perfecta. Estamos muy contentos de que haya podido experimentar el paraíso al máximo. Estaremos encantados de recibirle de nuevo pronto para más experiencias PH.

6/10 Okej

Candida Giselle

Bodde här 4 nätter i mars 2024
Svar från Planet Hollywood Cancun 5 maj 2024
Dear Candida Giselle, thank you for your stay. We are sorry to note on your score that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.

10/10 Fantastiskt

Melvin

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Need to update showers
Bodde här 4 nätter i april 2024

8/10 Bra

Andres N

Reste med sin partner
Gillade: Bekvämligheter
This property could be better if the dinning options and quality were better food lacked in flavor and was very poorly prepared in some occasions the staff were nice and great. Resveration application never had any openings for dinner and the app could use an upgrade.
Bodde här 6 nätter i april 2024
Svar från Planet Hollywood Cancjn 30 apr. 2024
Dear Andres, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

10/10 Fantastiskt

Austin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was no hot water in either shower.
Bodde här 3 nätter i april 2024
Svar från Planet Hollywood Cancun 29 apr. 2024
Dear Austin, thank you for the perfect scores and for your feedback. We will use your comments as a tool for improvement and will be glad to receive you once again soon for more PH Experiences.

10/10 Fantastiskt

Harman

Gillade: Bekvämligheter
Had a blast! Defs a resort to check out!
Bodde här 4 nätter i april 2024
Svar från Planet Hollywood Cancun 28 apr. 2024
Dear Harman, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 Fantastiskt

Eileen Gerri

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall an excellent stay at planet hollywood cancun adult. We booked 2 junior suites, the rooms were lovely, clean and had nice views from the balcony. The food was great, but my one complaint is that they had just implemented the new app reservation system and it was not explained that you could only book one day in advance for dinner reservations during check-in. There were no reservations available so we went to concierge for clarification, the gentleman told us he wasn't that familiar with the app but that we probably wouldn't be able to secure any reservations for the week...unless we did the time share presentation...not cool. Once we found out (by going back to front desk) that you can only book one day ahead ...we were set, enjoyed the buffet for first two days and had no problems with securing future reservations (highly recommend Brava). We sometimes had to break up our party of 5 to secure a reservation but the restaurants were very accommodating and still sat us all together. The resort is beautiful and there is so much to do there that we were never bored. The beach area and pools were a lot of fun (although pools and lazy river water are quite cold). The gym is first rate, and the shows were entertaining. Highly recommend this resort - especially for families.
Bodde här 4 nätter i februari 2024
Svar från Planet Hollywood Cancun 25 apr. 2024
Dear Eileen, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

8/10 Bra

Nicholas Dominic

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Planet Hollywood Adult Scene Cancun 25 apr. 2024
Dear Nicholas, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

8/10 Bra

Fabian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Planet Hollywood Cancun 23 apr. 2024
Dear Fabian, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

10/10 Fantastiskt

Dillon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Planet Hollywood Cancun 22 apr. 2024
Dear Dillon, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Planet Hollywood Cancun 22 apr. 2024
Dear Robert, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 Fantastiskt

Melissa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Planet Hollywood Cancun 19 apr. 2024
Dear Melissa, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 Fantastiskt

Chad, McDonough

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Planet Hollywood Cancun 19 apr. 2024
Dear Chad, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

2/10 Väldigt dåligt

Tori

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The workers were amazing… but the hotel was dirty and outdated… the food by the pool was extremely limited and the restaurants were hard to get into without a reservation… the beach was beautiful but not enough chairs or umbrellas… the food wasn’t the best in the restaurants
Bodde här 4 nätter i april 2024
Svar från Planet Hollywood Cancun 9 apr. 2024
Dear Tori, thank you for sharing your score, it's very unfortunate to know that we did not fulfill your expectations. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

8/10 Bra

Tomika

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The reason this property received 4stars instead of 5 is because of the food and having to use the app to reserve restaurants. Our entire stay I couldn’t get a reservation at any restaurant so you have to just show up besides that I had a wonderful time.
Bodde här 3 nätter i april 2024
Svar från Planet Hollywood Cancun 8 apr. 2024
Dear Tomika, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

8/10 Bra

Alfonso

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo bien, excepto los restaurantes cuya comida creo que debe mejorar
Bodde här 4 nätter i mars 2024
Svar från Planet Hollywood Cancun 1 apr. 2024
Estimado Alfonso, gracias por compartir su reciente experiencia. Nuestro principal objetivo es crear experiencias increíbles para todos nuestros huéspedes durante sus vacaciones, vamos a seguir mejorando nuestros servicios para que en su próxima visita tenga unas vacaciones aún más PHabulosas.

10/10 Fantastiskt

Ambri

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved absolutely everything about my stay! I will definitely be returning!
Bodde här 5 nätter i mars 2024
Svar från Planet Hollywood Cancun 26 mars 2024
Dear Ambri, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 Fantastiskt

Kristina

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We liked the restaurants and buffet. Entertainment was fun. Service at the pool was great!
Bodde här 5 nätter i mars 2024
Svar från Planet Hollywood Cancun 25 mars 2024
Dear Kristina, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

4/10 Dåligt

GURENDER

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
Dining is shut while you are there,food is not good.Reported a suspected theft of I pod( gave them the location).
Bodde här 5 nätter i mars 2024
Svar från Planet Hollywood Cancun 25 mars 2024
Dear Gurender, thank you for sharing your rating, it is very unfortunate to know that we did not meet your expectations. Our main goal is the satisfaction of our guests. This will help us to improve our services, and we hope that in the future you will give us the opportunity to stay with us once again and change your perspective.

10/10 Fantastiskt

Ryan

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was fantastic. Staff were always nice and working quickly to help everyone, the facilities were clean and updated, the dining options were incredible especially the Brazilian steakhouse. Axel over at the adult scene pool bar made our trip a blast, by far the hardest working and our favorite bartender.
Bodde här 6 nätter i mars 2024
Svar från Planet Hollywood Cancun 17 mars 2024
Dear Ryan, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

8/10 Bra

Tammy

Bodde här 5 nätter i februari 2024
Svar från Planet Hollywood Cancun 5 apr. 2024
Dear Tammy, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

8/10 Bra

Amelia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The food and cleanliness were very good. I was. It aware it was the same property as the “non-adult” option and that all the entertainment and food options would be shared. If you want to be at an adults only option, I wouldn’t suggest it.
Bodde här 4 nätter i mars 2024
Svar från Planet Hollywood Cancun 14 mars 2024
Dear Amelia, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

10/10 Fantastiskt

KIRSTEN

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was nicd
Bodde här 5 nätter i februari 2024
Svar från Planet Hollywood Cancun 13 mars 2024
Dear Kirsten, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

6/10 Okej

Jodi

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Restaurants were hard to get reservations for. Coors beer was hard to get our hands on. Everyone who works at the place was amazing and goes out of their way, besides when we paid for a cabana. With paying for the experience it didnt feel like we got anything extra besides the building. Did a swim out room that was amazing, building 15 was awesome to get everywhere fast. Food was quality. Check in and out was flawless
Bodde här 6 nätter i februari 2024
Svar från Planet Hollywood Cancun 17 mars 2024
Dear Jodi, thank you for your stay. We are sorry to know that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.

10/10 Fantastiskt

Gabriela

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Todo súper bonito ,súper bien, gracias Expedia por estar atentos en nuestra estancia y hacerlo aún más bonito ☺️ con ustedes
Bodde här 2 nätter i mars 2024
Svar från Planet Hollywood Cancun 7 mars 2024
Estimada Gabriela, gracias por la puntuación perfecta. Estamos muy contentos de que hayas podido experimentar el paraíso al máximo por segunda vez. Estaremos encantados de recibirte pronto de nuevo en tu casa en el Caribe Mexicano.

10/10 Fantastiskt

Ben

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Planet Hollywood Cancun 6 mars 2024
Dear Ben, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 Fantastiskt

Vivian, Bronx

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything
Bodde här 5 nätter i februari 2024
Svar från Planet Hollywood Cancun 4 mars 2024
Dear Vivian, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 Fantastiskt

Jeffrey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i februari 2024
Svar från Planet Hollywood Cancun 4 mars 2024
Dear Jeffrey, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

6/10 Okej

John

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I'll write this as candidly as possible. My wife and I are in our early 50's, we booked Adult Scene swim-out and Star Class. This was our 5th all-inclusive stay. We thought for the most part the staff was excellent, our "butlers" were Damien and Fernanda, Damien consistently knocked it out of the park with great service and very prompt. Fernanda could have pushed our requests harder with housekeeping and bell boys. The restaurant staff generally did a nice job. The pool staff at the Adult Scene pool were excellent. The restaurants.... ugh. They were a mixed bag. Some meals were outstanding as was the service. We had two terrible meals, Braza specifically. Both the service and quality of the food were a mess. We had two experiences at Sunset Strip, one was excellent the other was a disaster. My steak arrived seared on the outside and raw on the inside, not even warm.So be prepared our experiences were either really good or we were walking out. Our mini-bar was only serviced when we requested, this was part of the star-class service. We were looking for a relaxing experience at the pool, all I can say is the DARTY starts @ 10am and goes to 6pm. It is not quiet nor is it relaxing, if that's what you're seeking. So be prepared. With all this, we would recommend Star Class. The reservations the "butlers" make ensure you walk right in and sit down. Would we go back? We may be more "excellence" people. We're planning another getaway this December with our Adult children.
Bodde här 7 nätter i februari 2024
Svar från Planet Hollywood Cancun 4 mars 2024
Dear John, thank you for your stay. We are sorry to know that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.

10/10 Fantastiskt

Carisem

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Planet Hollywood was a great resort!
Bodde här 3 nätter i februari 2024
Svar från Planet Hollywood Cancun 2 mars 2024
Dear Carisem, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 Fantastiskt

Kay

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Planet Hollywood Cancun 27 feb. 2024
Dear Kay, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

4/10 Dåligt

Isabella

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Planet Hollywood Cancun 27 feb. 2024
Dear Isabella, thank you for sharing your rating, it is very unfortunate to know that we did not meet your expectations. Our main goal is the satisfaction of our guests. This will help us to improve our services, and we hope that in the future you will give us the opportunity to stay with us once again and change your perspective.

4/10 Dåligt

Daniela

Reste i grupp, Reste med sin partner
Gillade inte: Renlighet och personal och service
¿Cómo comienzo? Los bell boys no estaban muy alerta a la llegada para atender a todos. El check in fue lento. La habitación limpia con todas sus amenidades. La comida rica sin embargo el servicio por parte del personal en algunos restaurantes no fue bueno, te apresuraban para ordenar, sin haber dado antes el menú y volvían a presionar para recoger las mesa, los platillos y vasos aún no terminados. En cafetería y un bar de la playa me sentí regañado por el personal, me atendieron de forma seca, mostrando molestia al tomar mi orden. Los sanitarios cerca de la alberca no tenían agua, supimos por el staff que ya tenían tres días así, no se tenía ningún aviso de esto, la gente seguía entrando, por lo que al pasar cerca olía horrible, pudieron haberlos puesto solo fuera de servicio. El día de check out a las 10:30am aproximadamente las camaristas ya se encontraban intentando ingresar a la habitación antes de tocar a la puerta. En general nuestra experiencia no fue buena, el servicio y calidad de bebidas no va con la tarifa pagada.
Svar från Planet Hollywood Cancun 26 feb. 2024
Estimada Daniela, gracias por compartir su puntuación, es muy lamentable saber que no cumplimos con sus expectativas. Nuestro principal objetivo es la satisfacción de nuestros huéspedes. Esto nos ayudará a mejorar nuestros servicios, y esperamos que en el futuro nos dé la oportunidad de alojarse con nosotros una vez más y cambiar su perspectiva.

8/10 Bra

Maria Fernanda

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
No había agua en los baños de la alberca ni reservaciones de restaurantes
Bodde här 1 natt i februari 2024
Svar från Planet Hollywood Cancun 25 feb. 2024
Estimada María Fernanda, gracias por compartir su reciente experiencia. Nuestro principal objetivo es crear experiencias increíbles para todos nuestros huéspedes durante sus vacaciones, vamos a seguir mejorando nuestros servicios para que en su próxima visita tenga unas vacaciones aún más PHabulosas.

6/10 Okej

Darrell

Reste med sin partner
Gillade inte: Renlighet, personal och service och bekvämligheter
For starters what is not explained is that the hotel requires a “credit card,” not a debt card, to hold on file; this is so they can automatically bill if you happen to buy purchase something that is not included. This was not mentioned during booking and caught me totally off-guard because I tend not to travel with my credit cards. The room - during booking I requested a Jr. King Swim-up Suite. Once we were took to our we saw that it was a Jr. Double Swim-Up Suite. We inquired about the difference and was told that this is all that was available. I was denied a refund of the difference or comp’d upgrade. The manager stated “the room is only a request and not a guarantee, and they reserved the right to modify a booking as needed”. We called Expedia to resolve this matter, however, the hotel manager refused to answer the call because it was after the business hours of 5 PM. We never received the room we requested or compensation during our stay. Lastly, the first night we seen creepy crawlers in our room; specially, a baby lizards and a few flying insects. Night 3 - upon returning from an all day excursion when we enter the bathroom, there were several cockroaches. Service - We requested the room to be serviced each morning and only received it one day during our stay. We were instructed to contact the concierge to get fresh washcloths and towels however doing so did nothing. Ultimately, we walked to the front desk to get enough fresh washcloths and towels for the duration.
Svar från Planet Hollywood Cancun 19 feb. 2024
Dear Darrell, thank you for your stay. We are sorry to know that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.

10/10 Fantastiskt

juan

Bodde här 1 natt i februari 2024
Svar från Planet Hollywood Cancun 25 mars 2024
Dear Juan, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 Fantastiskt

Nicole

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the lazy river and swim up bar!
Bodde här 5 nätter i februari 2024
Svar från Planet Hollywood Cancun 13 feb. 2024
Dear Nicole, thank you for the perfect score. We are very glad you got to experience paradise to the max for the second time. We will be glad to receive you once again soon in your house in the Mexican Caribbean.

2/10 Väldigt dåligt

Sierra

Reste i grupp, Reste med familjen
Gillade inte: Renlighet och bekvämligheter
Honestly, you couldn't pay me to go back. Just take your money and flush it down the toilet, because that's what you are doing if you book this property. Dirty, no hot water, the food wasn't edible, the drinks were not only weak but you couldn't even get service on the property, and good luck trying to just ask for a bottle of water. The only time we received good food or service was when we paid extra for something. A cabana or an uncharge at a restaurant. The restaurants are open very weird hours and there was one day around 3pm or 4pm where we tried 4 different places and no one would give us food. The beach is beautiful but that's about all. I have stayed in hundreds of hotels and resorts and this is the worst one by far.
Bodde här 3 nätter i februari 2024
Svar från Planet Hollywood Cancun 13 feb. 2024
Dear Sierra, thank you for sharing your score, it's very unfortunate to know that we did not fulfill your expectations. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

4/10 Dåligt

Lianna

Bodde här 4 nätter i februari 2024
Svar från Planet Hollywood Cancun 25 mars 2024
Dear Lianna, thank you for sharing your rating, it is very unfortunate to know that we did not meet your expectations. Our main goal is the satisfaction of our guests. This will help us to improve our services, and we hope that in the future you will give us the opportunity to stay with us once again and change your perspective.

4/10 Dåligt

Isdrey

Reste med sin partner
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Mi opinión como cliente de only adults estoy muy decepcionado del hotel todas las áreas sino eres star clas no puedes tener acceso a diferentes lugares por ejemplo si haces reservaciones mediante ala aplicación del hotel no te deja reservar ningún restaurante a la carta también hay mucha descordinacion a la hora del bufet está ligado junto a el hotel principal y no hay calidad con las comidas acerca de las bebidas sino eres star clas no tienes derecho a consumir bebidas de mejor calidad muy mal olor en los pasillos de las avitaciones en el edificio 14 por lo menos mucho olor a cloaca o fosa como le digan el lobby del only adults no tiene comodidad llegué a las 11:30 al hotel pude disfrutar de los diferentes bares y comidas en el hotel pero le dieron prioridad a otras personas con sus reservaciones y entraron a las horas que ellos llegaban y a nosotros nos dejaron hasta las 3:20 de la tarde sin habitación entretenimiento muy bueno y diversas actividades pero hay muchos aspectos a mejorar mi opinión es que si me dan la opción de repetir el hotel no regresaría mi calificación es un 2 en general
Bodde här 5 nätter i januari 2024
Svar från Planet Hollywood Cancun 3 feb. 2024
Estimado Isdrey, gracias por compartir su puntuación, es muy lamentable saber que no cumplimos con sus expectativas. Nuestro principal objetivo es la satisfacción de nuestros huéspedes. Esto nos ayudará a mejorar nuestros servicios, y esperamos que en el futuro nos dé la oportunidad de alojarse con nosotros una vez más y cambiar su perspectiva.

10/10 Fantastiskt

Neil

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall just a great place for a vacation
Bodde här 3 nätter i januari 2024
Svar från Planet Hollywood Cancun 31 jan. 2024
Dear Neil, thank you for the perfect score. We are very glad you got to experience paradise to the max for the second time. We will be glad to receive you once again soon in your house in the Mexican Caribbean.

10/10 Fantastiskt

Carissa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is our second time at Planet Hollywood. We had such a great experience the first time we came back. Star Class is worth the money. Dinner reservations are always taken care of and having a concierge for anything you need is great. We stayed in the adult scene side which we enjoy because our kids are grown and we can relax if we want. We still have access to the family side and all the restaurants there. We will be back again!!
Bodde här 6 nätter i januari 2024
Svar från Planet Hollywood Cancun 28 jan. 2024
Dear Carissa, thank you for the perfect score. We are very glad you got to experience paradise to the max for the second time. We will be glad to receive you once again soon in your house in the Mexican Caribbean.

8/10 Bra

Kayonna

Reste i grupp
The over all stay was great outside of our room looking like it was a show room ( we didn’t have no cover to our lock or a room # on the door ) and i told them it was my 30TH bday upon stay they didn’t do anything for my bday we had a complimentary bottle of wine that i had to keep inquiring about & kept being told someone was bringing to the room i didn’t get it til my last night stay .. the food options were great , pools were clean & always something to do
Bodde här 3 nätter i januari 2024
Svar från Planet Hollywood Cancun 27 jan. 2024
Dear Kayonna, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

10/10 Fantastiskt

Marjorie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Serice
Bodde här 1 natt i januari 2024
Svar från Planet Hollywood Cancun 25 jan. 2024
Dear Marjorie, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon.

8/10 Bra

Shiniqua

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was beautiful!!!! The only problem for me is the food quality and taste….I ate at the burger joint for the best in option! Someone picked up my sunglasses, who ever did was not honest about turning them in to lost and found😡
Bodde här 3 nätter i januari 2024
Svar från Planet Hollywood Cancun 24 jan. 2024
Dear Shiniqua, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

10/10 Fantastiskt

Brittney

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed everything about this property , Especially the dining options.
Bodde här 4 nätter i januari 2024
Svar från Planet Hollywood Cancun 23 jan. 2024
Dear Brittney, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon.

6/10 Okej

Kina

Reste med sin partner
Not an all inclusive resort. Additional fees for everything. The staff’s quality of service is based on tips. Hotel staff are unaccommodating. You have to become irate or escalate an issue in order to obtain a resolution. Everything is no sorry we can’t do that unless you buy a star class package. The resort amenities close early. Example the pool closes at 7 pm all year, the restaurants and bars close by 6pm at the pool and 10 pm or 11 pm by the restaurants. The only late night atmosphere is the nightclub and sports bar that close at 2 am. The rooms have a musty/mildew smell. We had little black bugs with wings in room 15213 & 29211. Finally no bugs were found in room 12105. The AC was not functioning properly in rooms 15213 and 29211. Fortunately maintenance did come repair the unit. The Mexican restaurant and Steak House food was not good. Unless you pay for a star class experience, you are treated less than others on the resort. All top shelf drinks are for star class only. I don’t go on vacation to feel excluded from amenities. The baggage team lost one of our bags. Thank goodness we kept all our information and escalated it to management for assistance. The spa was great. Italian restaurant , Japanese hibachi, Indian restaurant, and So cal were good. Monday Mexican performance and buffet were good near the stage area. If you buy a swim out, you can’t enjoy your private pool late at night. Hotel security does not want you to make any noise after 11 pm.
Bodde här 4 nätter i januari 2024
Svar från Planet Hollywood Cancun 21 jan. 2024
Dear Kina, thank you for your stay. We are sorry to know that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.

4/10 Dåligt

Janae

Gillade inte: Personal och service och boendets skick och faciliteter
The rooms
Bodde här 5 nätter i januari 2024
Svar från Planet Hollywood Cancun 16 jan. 2024
Dear Janae, thank you for your stay. We are sorry to know that your experience did not met with your expectations, your contribution with your score will empower our operations for upcoming guests.