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Recensioner av El Cozumeleño Beach Resort - All Inclusive

3.5 out of 5
El Cozumeleño Beach Resort - All Inclusive
Playa Santa Pilar Km 4.5, Cozumel, QROO

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 268 av 1038 recensioner" "
8 - Bra i betyg. 305 av 1038 recensioner" "
6 - Okej i betyg. 196 av 1038 recensioner" "
4 - Dåligt i betyg. 141 av 1038 recensioner" "
2 - Väldigt dåligt i betyg. 128 av 1038 recensioner" "

7,6/10

Renlighet

8,2/10

Personal och service

6,6/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

LADONNA, Tulsa

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful beach and staff is great. The food/drinks....uggg it was not so good, but for the price, the location and beach front is what it's all about.
Bodde här 4 nätter i maj 2024

4/10 Dåligt

Ely

Reste med sin partner
Took a very long time to check in and very bad staff
Bodde här 2 nätter i maj 2024

2/10 Väldigt dåligt

Kevin

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Terrible customer service. Bait and switch hotel room. Birds literally flying in dining hall and eating out of trays!
Bodde här 1 natt i februari 2024

8/10 Bra

Martin Albert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The swim up bar was nice to have and the hotel could look to update the pool tile area and hotel rooms, as although clean, a bit outdated and a simple more modern update would be great.
Bodde här 4 nätter i mars 2024
Svar från El Cozumeleño 13 maj 2024
Thank you

8/10 Bra

Tammy Sue, Lincoln

Reste med familjen
Gillade: Personal och service
El Cozumeleno is a good resort as long as you are not looking for activities on site. There are a few here and there such as painting and bingo. No show's for entertainment. We wanted an inexpensive place to sleep at night with all inclusive. Food is good not exceptional but option to eat off resort the local foods. Great parking if you rent a car. Beautiful beach, great snorkeling right off the beach. We did have an issue with ants in our original room but the hotel staff were very accommodating and our second room was perfect. All rooms look out to the ocean. Staff were great!
Bodde här 4 nätter i maj 2024
Svar från El Cozumeleño 13 maj 2024
thank you

6/10 Okej

Dustan

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Room smells like mildew, no microwave or fridge in room there wasn’t a phone in the room. Food wasn’t great
Bodde här 7 nätter i maj 2024
Svar från El Cozumeleño 13 maj 2024
thank you

10/10 Fantastiskt

Wendy c

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a wonderful quite non pretentiousness resort. The staff were wonderful and attentive. I was 5 days into my 10 day stay when I broke my foot and couldn't walk. My waiter Danny went above and beyond for me. He was the BEST and made my stay wonderful even hurt like I was.
Bodde här 9 nätter i april 2024
Svar från El Cozumeleño 13 maj 2024
thank you

8/10 Bra

Terri

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The grounds were beautiful and well maintained. We were there just two days but the place wasn't busy at all - just the way we like it. We were celebrating my birthday and once we checked in, room service brought a nice plate with 4 cake balls on it and a personal message with my name wishing me a happy birthday and to enjoy our stay ! Only downside to our visit was our room didn't have a mini fridge but other than that- we would stay here again!
Bodde här 2 nätter i maj 2024
Svar från El Cozumeleño 13 maj 2024
thank you

10/10 Fantastiskt

Michael Steven

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
We absolutely love coming to El Cozumeleno. The staff is amazing. Shout out to Santiago, Paulino, Emanuel, Gabriel, Yannette, Lorena (our housekeeper) and the rest. The hotel is nice. It’s older but sufficient. The beach and ocean at the resort is FANTASTIC. The food is descent. I highly recommend ordering quesadillas on the beach. Thanks again to everyone at the resort who helped make this another perfect stay at our favorite resort on Cozumel.
Bodde här 13 nätter i april 2024
Svar från El Cozumeleño 7 maj 2024
Thank you very much

8/10 Bra

Sandra

Reste i grupp
Gillade: Renlighet och personal och service
We had a great time and met some wonderful people! The staff, especially the cleaning staff, were amazing. While the property is a bit worn, our room was spotless as were the amenities….except for the birds! Excellent stay!
Bodde här 8 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
Thank you

8/10 Bra

Zorymar

Reste med sin partner
Gillade: Renlighet och personal och service
It was relaxing , but it need to improve
Bodde här 4 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
Thank you

8/10 Bra

Monica

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
This place is a diamond, the staff was very friendly and nice. The place has beautiful beach and great snorkeling. Like I spoke with the manager this place only need more investment in remodeling, things looks very old. I hope they can put some money in an updated plan.
Bodde här 4 nätter i mars 2024
Svar från El Cozumeleño 6 maj 2024
Than you

8/10 Bra

ned eugene

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Older facilities, but clean and quiet. Enjoyed our stay. Will return in the future
Bodde här 7 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
THANK YOU

10/10 Fantastiskt

Courtney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I will be back!!
Bodde här 5 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
Thank you

2/10 Väldigt dåligt

Romelia

Gillade inte: Renlighet och boendets skick och faciliteter
Not what I thought was dirty the birds on top of your food the only restaurant they have you need to make a reservation at 7 am if not you need to go the only buffet they have is when all the birds is on top of you and food
Bodde här 3 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
thank you

8/10 Bra

Cynthia

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The staff is wonderful and always helpful. The rooms really need updated.
Bodde här 5 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
thank you

8/10 Bra

LILIAM

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
Thank you

10/10 Fantastiskt

Carla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
thank you

8/10 Bra

Michael

Reste med sin partner
Gillade: Renlighet och personal och service
Nice place, just very old, and not a lot of dining options. Beautiful beach area, and staff was very nice.
Bodde här 3 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
Thank you

10/10 Fantastiskt

Venecia

Reste med familjen
Gillade: Bekvämligheter
Everyone was nice and helpful.. The pool was amazing.. The food was good.. We love our stay..
Bodde här 4 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
thank you

10/10 Fantastiskt

Sherry

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is very relaxed. If you’re looking for a homey feel and nothing uptight this is the place. My mom and sister enjoyed the pool while the rest of the family was snorkeling. This was our 2nd time staying and we will be going back!
Bodde här 9 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
thank you

6/10 Okej

Robert

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
we had a great time but the property is very dated.. The ac did not work well and of course its tropical so it was hot. We we're determined to have a great vacation and we did... The people are so nice and friendly.. the staff really was accommodating. The location was perfect. Hopefully they get the resort back up to perfection.. Thanks Jackie and Robert : )
Bodde här 5 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
Thank you

10/10 Fantastiskt

Caitlyn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed here for our honeymoon and the amenities provided were perfect for our extended stay. The staff were all courteous and polite. The facilities and rooms were clean and comfortable. Definitely recommend this resort as an option for staying in Cozumel island. The food provided was good, but I do wish there were more menu options for Mexican foods.
Bodde här 4 nätter i april 2024
Svar från El Cozumeleño 6 maj 2024
Thank you

8/10 Bra

Celia Joanne

Reste med sin partner
Gillade: Renlighet och personal och service
Friendly staff
Bodde här 7 nätter i april 2024
Svar från El Cozumeleño 25 apr. 2024
Thank you

8/10 Bra

Otis Felton

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cumbersome checkin process
Bodde här 4 nätter i april 2024
Svar från El Cozumeleño 24 apr. 2024
thank you

8/10 Bra

Robert Curtis, lake wylie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We absolutely enjoyed our stay at The el cozumeleno. The pools were great. The beach area was clean and nice. There were lots of fish to snorkel with water was pure and clean rooms were clean. My only complain is the smell of garbage around the pool bar. At times it was rank. But thoroughly enjoyed would stay again
Bodde här 3 nätter i mars 2024
Svar från El Cozumeleño 24 apr. 2024
Thank you

10/10 Fantastiskt

Jana, Farmington

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We LOVE this place! We have stayed multiple times! The staff is wonderful!
Bodde här 4 nätter i mars 2024
Svar från El Cozumeleño 24 apr. 2024
Thank you

10/10 Fantastiskt

Troy Lynn

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great Beach and great staff
Bodde här 10 nätter i april 2024
Svar från El Cozumeleño 24 apr. 2024
thank you

8/10 Bra

Ronald

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från El Cozumeleño 23 apr. 2024
Thank you

2/10 Väldigt dåligt

Luis

Gillade inte: Renlighet och boendets skick och faciliteter
Svar från El Cozumeleño 23 apr. 2024
lamentamos que haya tenido una mala experiencia, nuestro principal valor en el hotel es el servicio y esto no es lo que usted menciona, le daremos un seguimiento a su situación

6/10 Okej

jamie

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The room was very old and run down. Bathroom shower tiles were dirty. The room needed to be painted and had peeling paint. If you dont go down to beach early in the morning and put a towel on a chair, you will not have one later. Not enough chairs. Food was ok but the steak restaurant required reservation and every night they stated there weren’t anymore reservations available.
Bodde här 4 nätter i februari 2024
Svar från El Cozumeleño 23 apr. 2024
Thank you

2/10 Väldigt dåligt

Natasha

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från El Cozumeleño 22 apr. 2024
thank you

2/10 Väldigt dåligt

Kelley

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This property needs a serious overhaul. The conditions were horrible.
Bodde här 3 nätter i april 2024
Svar från El Cozumeleño 23 apr. 2024
lamentamos que haya tenido una mala experiencia, nuestro principal valor en el hotel es el servicio y esto no es lo que usted menciona, le daremos un seguimiento a su situación

2/10 Väldigt dåligt

James

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location but property needs to be completely razed and rebuilt.
Bodde här 6 nätter i april 2024
Svar från El Cozumeleño 20 apr. 2024
Thank you

10/10 Fantastiskt

Craig

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 8 nätter i april 2024
Svar från El Cozumeleño 20 apr. 2024
Thank you

10/10 Fantastiskt

Kimberly, Rock Rapids

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved this resort for the snorkeling, beach and pool areas. There is a lack of entertainment but that was ok with the group I was with. The food was what I always get at AI's. The staff is what was the best here! We had the absolute best service and attention!
Bodde här 5 nätter i april 2024
Svar från El Cozumeleño 23 apr. 2024
thank you

10/10 Fantastiskt

Yasmin

Gillade: Renlighet och personal och service
Bodde här 3 nätter i april 2024
Svar från El Cozumeleño 20 apr. 2024
Gracias

10/10 Fantastiskt

Kathleen

Gillade: Boendets skick och faciliteter
Bodde här 9 nätter i april 2024
Svar från El Cozumeleño 20 apr. 2024
Thank you

8/10 Bra

Joyce, Conroe

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a really great time at this property. Absolutely beautiful. The staff at the restaurants and bars was top notch. Attentive and personal. However, the rooms are VERY dated. And the front desk personal is not so accommodating. It feels like you are bothering them. And Omar was the WORST!! Arrogant and RUDE!! Overall...we would stay again as the price is right.
Bodde här 5 nätter i april 2024
Svar från El Cozumeleño 18 apr. 2024
thjank you very much for your comments

6/10 Okej

Margaret

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
This is a 3star hotel. We went into this experience with 3 star expectations. The people are nice enough, some more than others. There are 2 restaurants, both with the same food I believe. The food is not bad but not great; our favorite was the breakfast omelet bar. The outside restaurant with the buffet has birds flying all over. The beach is nice but not for extended lounging; a treacherous walk thru the coral/rocks to get in and snorkel. The faucet in the shower would not turn off at first; then my husband “felt” his way around to find the stop point. The beds are not very comfortable. Overall, my expectations were not high at all (from reading previous reviews), so we had a good time! This being said we will not be visiting this hotel again just because I like a higher standard and don’t mind paying for it. I believe this is a good option for a budget vacation with kiddos.
Bodde här 3 nätter i april 2024
Svar från El Cozumeleño 17 apr. 2024
thank you for your comments

2/10 Väldigt dåligt

VERONICA

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
El lugar sucio. El servicio del restaurante pésimo y la calidad de la comida mala
Bodde här 2 nätter i april 2024
Svar från El Cozumeleño 17 apr. 2024
tendremos en cuenta sus comentarios

8/10 Bra

Vickie Mae

Reste med sin partner
Gillade: Renlighet och personal och service
Room was very clean but could use some updates. Food was ok. Employees were awesome. Overall it was good
Bodde här 7 nätter i april 2024
Svar från El Cozumeleño 17 apr. 2024
thankyou

4/10 Dåligt

Rosita

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Rooms were poor condition, and low quality of everything in rooms. It all needs updating. And it needs refrigerator/microwave. Front desk staff need more training. Restaurant staff were excellent, Esteban and Leonardo were great. Housekeeping for room 1112, Antonio was amazing.
Bodde här 5 nätter i april 2024
Svar från El Cozumeleño 17 apr. 2024
thank you

6/10 Okej

Steven

Reste med sin partner
Gillade: Renlighet och personal och service
Good quality have decreased tremendously over the years and the lack of room maintenance in the older side is major concern.
Bodde här 3 nätter i april 2024
Svar från El Cozumeleño 17 apr. 2024
thank you

8/10 Bra

wilfredo

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The peacefully that the Hotel is
Bodde här 3 nätter i april 2024
Svar från El Cozumeleño 12 apr. 2024
Thank you very much

4/10 Dåligt

Carlos

Reste i grupp, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Food selection was bad. No adult entertainment.
Svar från El Cozumeleño 17 apr. 2024
thank you

8/10 Bra

Jade Marie

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
We enjoyed this resort and the staff. I wish there was more entertainment for everyone in the evenings but other than that it was a great vacation.
Bodde här 6 nätter i april 2024
Svar från El Cozumeleño 12 apr. 2024
thank you

4/10 Dåligt

Nicole, BLUE SPRINGS

Reste i grupp
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
If you only care about the beach you will be happy. It's an amazing view and the ocean is literally right outside... If you don't mind not having ANY room amenities like a phone, WIFI, coffee maker, more than two towels, or a fridge then you will think this place is great. The room and bathroom are so outdated that you will struggle to feel comfortable, not even the chairs on the balcony are good they have stretched out and your butt will literally touch the ground. The bathroom is horrible I would not go in the shower without footwear Food!!! No Bueno! It is really difficult. There is 1 buffet serving the same food every day lending more towards Mexican cuisine but the food is not fresh unless you get there right when they set it out. It can sit there all day... They have a snack area with burgers and hotdogs but again if you are not there when they put it out first I have no doubt you could get sick. I have so much to say but this trip has totally exhausted me just trying to find things to eat. I have lived on fruit and I bought peanut butter at a local store. Oh... room service... we asked how to order because I was throwing up for 24 hours, finally found out you have to call the hotel # to be transferred to room service and they will either not answer or hang up. They only have at the most two people at the front desk so you could be in line to check in for more than a hour... No matter how much I've tried to push my judgements aside. I can't recommend this place.
Bodde här 6 nätter i mars 2024
Svar från El Cozumeleño 17 apr. 2024
Thank you for your comments

6/10 Okej

elida

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Needs serious update!! We’d turn the sink faucet on and the whole spout would turn and water would go all over the counter. Holes where the shower knobs came out from the wall. Service was excellent. Food was nothing to call home about. Steak in the restaurant was good but have to go down early.. no phone in the room to call front desk… to make a reservation. Luckily someone in our group is an early bird and made reservations for the one night we ate in the restaurant.Do not plan to return.
Bodde här 4 nätter i april 2024
Svar från El Cozumeleño 12 apr. 2024
Thank you

2/10 Väldigt dåligt

Anniva

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room that I played in advance was for the garden view, but we got given a 6-floor room with no view. The desk cluck said that the only room available was on the 6th floor. To get to the room you take the elevator to the 5th floor and then walk one flit of stair to the 6th floor, because the elevator only goose to the 5th floor. When I mentioned it to the head concierge and shoed hem the Expedia reservation, he moved us to the 4th floor, because all of the garden rooms were talked. The concierge said they had Dubble booked hopping that one of the gests would not show up. and the room would not be available for 2 days. The 4th floor room had no hot water and the AC was leaking water. the water view was the top of the tike huts. never did get our garden view room. and did not get refunded for the differed in room charges.
Bodde här 5 nätter i april 2024
Svar från El Cozumeleño 12 apr. 2024
we are sorry you had a bad experience, our main value in the hotel is service and this is not what you mentioned, we will give you a follow up with your situation, can you please send us a message or can you please privide us with a good email address and then we will forward your information with management.