4/10 Dåligt
Michael, oakland
20 juli 2025
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
This is my second time at this property which is both an Element and an Aloft. The last time the front desk was chaotic and disorganized - staff chatting with friends, getting in each others way, slow and confused. Maybe a one-off, it happens.
But this time, while they acknowledged that we had pre-paid Expedia reservations, the desk clerk could not give us a room. Why? Don't know.
We were asked to wait for the manager. So we waited. And waited. And finally I gave up, went to the desk and paid a second time for the room. Did the management come to us offering to make things right? Nope. Apology? Nope.
Sat at the bar to order drinks. No bartender. Waited, and still no bartender and this was on a Saturday night. So I walked into the kitchen and asked if anyone could pour me a drink. A cook came out, did her best, but did not know how to collect payment. So again, it was wait for the manager, who finally showed up and seemed baffled by his own computer system. I gave up, slapped down a 20 and walked away with my drinks.
The impression I had on the first stay was confirmed: this hotel is not well managed. I don't blame the clearly under-trained desk clerk, or the willing cook, this is a management issue.
Michael
Bodde här 1 natt i juli 2025
