Had problems using club house early in stay. Was never aware it could be privately booked and to check a calendar to find out. We were told it was a shared space during our tour. Another guest was very confrontational and intoxicated toward our party of 20 going in there to eat pizza and saying it was private to them though it was empty when we arrived to use around 6:30 pm. Person(s) said it was booked all day until 8 pm. We vacated and left the space and made sure it was clean. But is ruined out meal, many could not eat after this confrontation and my 5 grandchildren (3-7 yrs of age) were frightened.
Second, only one working elevator is a deal breaker. Will not return due to this issue. My husband is handicapped and sometimes it was 20 minutes (yes, we timed) to get the elevator and nowhere to sit and wait except the lobby. Was told by people living there is has been out of service for years and not being "fixed" as we were told. Don't like being mislead. Room was terrific, location was also. But with so many choices on the beach to stay and we paid premium (4 families so 4 units booked and altogether over $10,000 spent) we can find better facilities elsewhere. This was our first time there and we will take our money elsewhere.