Hotell nära de la Cruz Collectiion

“Everything was great”

“The room was brand new and spotless. Great location and with small children it’s great to be able to park on the same floor as your room.”

“…”

“Fick stort lägenhet med 2 sovrum och kök”

“Hotel is very nice and rooftop area excellent. Excellent to find a hotel with hardwood floors in room. Rooms and cleaning very good. Area excellent with a 10 min walk to restaurant, shopping and event district. All in all great hotel at a good location. But did run into some small highly irritating issues. Check in was at 3 but got access to room 4:30. Getting access to your room is essential when you arrive. The whole check in process was a disappointment. We did get compensations of free...

“Great staff, nice and clean!”

“Very small.. Wasn’t very clean.. ”

“The room was clean and comfortable. We were disappointed, however, with the view. We had reserved a room with a bay view and only got a very partial bay view. ”

“Helt ok hotel. Rent och fräscht rum, men damen i incheckningen hade inte sin bästa dag. Lite kort i tonen. ”

“The floor was sticky and dirty. One of the beds had visibly dirty sheets. The tv kept turning itself on every 60 sec. When I brought to the staffs attention, I was told that a colleague was going to come look at it. Nobody came. When I wanted to check out to get my deposit back, there was no one at the front desk. I waited 30+ min before anyone showed up. When they did, no apology was offered. The staff did not speak English.”

“The entire hotel was under renovation, which we were not informed about in advance. Had we known, we would have chosen a different accommodation. It will probably be very nice once everything is finished, but at the moment it was chaotic. As a small compensation, we were upgraded to a very spacious apartment, which was a big plus; however, this did not outweigh the poor service and the ongoing renovation work. Additionally, the Wi-Fi did not reach our room.”

“Looked like the apartment has been through it. It was rough looking. I had also called for a new shower liner since the one there was dirty but no one ever brought one. So yes, lacking staff support and place seemed neglected.”

“Only one bath for all rooms together, that feels poor”

“We there for one night. It met our needs. Check in process was easy, we received an email 24 hours in advance. The apartment was clean. Area was safe and walkable. There’s a kitchen with plates and pans for extended stays. ”