This was our first VaCasa rental. We have rented in Bella Beach for many years. Sadly, this was not our best experience.
• The Schlage lock on the back door did not work according to the instructions texted to me. We were anxious to get in after a four-hour drive. After trying many times, I called the phone number provided for help and was given instructions to open the lockbox for all the house keys. We used the front door to come and go.
• There was no “in-house” information with directions for the operation of the televisions, appliances, and climate control. This house is special and should have information pertaining specifically to it, separate from the general VaCasa brochure, which was useless.
• Televisions were a mystery to operate. The emailed information from VaCasa was incorrect for connecting to anything. The texted information was correct for accessing the Internet on our devices, but no help for the televisions.
• The dishwasher does not dry the dishes: hand drying is required.
• The clothes dryer had a hand-printed note on a piece of paper towel with the washing pods, “Only use timed try” but the clothes still took a long time to dry.
• The knobs on the gas range move too easily when accessing the upper cupboard, releasing gas into the house
• As we were leaving I discovered a Weber charcoal grill under the stairs of the Carriage House; if I had known about this, I might have used it during our stay.
• I still don’t know if our rental included the room above