Semesterboende i Joniska öarna

"I have never written a hotel review before, however I feel compelled to write after my disappointing experience at MarBella. On our last night my family of 6 were moved into two rooms directly under the main restaurant. We heard scratching and scraping every time a guest moved their chair and especially when tables where moved. This was constant during restaurant open hours and cleaning afterwards which was 6-10pm and again from 7-12am during breakfast. We informed reception immediately to which they said they are aware of the problem and apologize. Neither myself or my children are noise sensitive whatsoever, but this was unbearable. When I requested to speak with management the next morning I was shuffled between staff and finally got an email that they will not compensate me despite being aware of the problem (many others had complained) and admitting it was unacceptable and charging full high-season price. As a result of this utter disrespect and terrible customer service I will now list the other issues with the hotel: 1. Not up to standard of cleanliness for a 5 star resort 2. Waited for 10-25 minutes for a table for breakfast and dinner at main restaurant every day. Admittedly it was probably during the busy hours but regardless there should not be that type of line to a restaurant (it was the only dining option for over half of the nights) 3. Many guests smoking in children friendly areas 4. Beer tasted like 5. Coffee very weak and watered down 6. I was consisten"

"Underbar litet mysigt hotell med underbar personal!!! Litet men mysigt"

"Vackra omgivningar med fin välskött trädgård och flera stränder att välja på. Utmärkt frukost med många varma och kalla alternativ. Jättesköna sängar, betydligt mjukare än de brukar vara runt medelhavet. Bra tryck i duschen. Tyst AC på rummet som gick att reglera själv. Vi använde även systerhotellets faciliteter som strand, pool och glassbar."

"We booked this hotel expecting a luxurious all-inclusive experience, but sadly, it didn’t live up to its promise. The rooms were worn, the children’s bedroom smelled of damp, and we passed the same litter and cigarette butts every day on the path to our room. Inside, the room was poorly cleaned — dust, hair from previous guests, and insect remains in corners and drawers. The pool is too small for the number of guests, and sunbeds are always reserved. Staff seem kind but lack service training; misunderstandings were frequent. At lunch, I was scolded by a waitress after going to the bar to order — a surprising and unpleasant experience. Food quality was disappointing. Much of it appeared prefabricated, including dry pastries, bake-off bread, and soggy lunch dishes. Dinner buffet lacked taste and freshness. Restaurant Venezia was decent, but failed to showcase local ingredients. The Asian restaurant was worst of all, with frozen spring rolls & soggy noodles covered in Asian sweet sauce from a jar. The website presents a high-end image, but our experience was of a tired, mid-range resort in need of renovation, better cleaning routines, and significantly improved food and service."

"A wondeful hotel that has all you could wish for. A stunning view, wonderful beach and nice beautiful poolareas. The hotel never seems crowded even though at almost full capacity."

"Vi hade jätte kul under veckan vi var här. Bättre än förväntat. Det finns nästan allt man önskar sig ha på sin semester. Vid havet, fint utsikt och gandka ok mat. Hotellet är dock gammalt och behöver renoveras. "

"Excellent overall!"

"Till en början ser hotellet fint ut, men rummen är ofräscha, gammalt och inte rent. Badrummet var ofräscht och brunnen var full med smuts som inte tagits bort på säkert flera år. Poolområdet och allt runt om kring är smutsigt. Stranden dock är ett stort plus och utan den hade vi nog inte ens bokat hotellet. "

"This was under all expectations. The service is seriously terrible. It hurts to say, especially with an all inclusive 5-star hotel where you depend a lot on the staff and expect good treatment. Many of them are rude, slow, unexperienced and it just gives off an unserious vibe. You have to compensate yourself for their lack of interest. The waitors, bartenders and lobby staff are just not good enough. It is just so, so slow. Their a la carte restaurant was low low level (the only positive there was the asian waitress who was very nice and tried her best to give us a good dinner. You could tell she cared for the guest, it was good to see). The view and beach was nice. The room was clean, although poorly isolated. There is a smell of sewers throughout the whole hotel, it sort of comes and goes. You get almost no info about the hotel at arrival, they expect you to download their app and learn everything yourself. For the price, you expect a lot better service. Also, they were out of beach towels EVERY DAY, we had to reuse our towels several days. This is embarrasing for a hotel with this price and rating. Silcerely, we are dissapointed and do not recommend this place. "