Inomhuspool

Recensioner av Delta Hotels by Marriott Detroit Novi

3.5 out of 5
Delta Hotels by Marriott Detroit Novi
37529 Grand River Ave, Farmington Hills, MI

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 175 av 288 recensioner" "
8 - Bra i betyg. 60 av 288 recensioner" "
6 - Okej i betyg. 23 av 288 recensioner" "
4 - Dåligt i betyg. 11 av 288 recensioner" "
2 - Väldigt dåligt i betyg. 19 av 288 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

chidi

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very helpful and friendly customer service.
Bodde här 5 nätter i maj 2024
Svar från Kristen, Director of Sales 8 maj 2024
Hello Chidi, Thank you for the positive review! We appreciate your feedback and hope to see you again soon! Safe travels!

10/10 Fantastiskt

Alexandria

Bodde här 1 natt i maj 2024
Svar från Lonxa Kasapi 7 maj 2024
Alexandria - Thank you for sharing your experience with Delta Hotel Detroit Novi!

10/10 Fantastiskt

Andrea

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We were not there long but everything was nice!
Bodde här 1 natt i april 2024
Svar från Lonxa Kasapi 5 maj 2024
Andrea - Thank you for sharing your experience with Delta Hotel Detroit Novi!

8/10 Bra

Tom

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was very convenient location for us, but while they have done a good job updating it still isn't up to todays standards. Low toilets, small showers, with soap bar holders in the middle taking up room.
Bodde här 2 nätter i april 2024
Svar från Lonxa Kasapi 30 apr. 2024
Tom - Thank you for sharing your experience with Delta Hotel Detroit Novi. We shared your feedback with the leadership team to address your concerns. We apologize and appreciate you bringing them to our attention.

10/10 Fantastiskt

Amy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place was great to stay in with kids! The hot tub could use some maintenance, but everything else was great! Clean rooms, super nice staff and the restaurant was delicious and staff was great there as well. Definitely recommend!
Bodde här 3 nätter i mars 2024
Svar från Danesha C. 5 apr. 2024
Dear Amy,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us at Delta Hotels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bra

Jenelle

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel smelled amazing, was clean, and the staff was very friendly and helpful! The room was large, clean, and was thoroughly pleasant. The elevators were intermittently causing trouble so we took the stairs which was fine most times. Was disappointed that the pool closed at 9pm after we were told 10 pm and was shocked that instead of staff coming to close pool down, they just shut the lights off in the pool area right at 9pm. This seemed really unsafe and caused our kids to panic while trying to swim to the ladder in the dark.
Bodde här 3 nätter i mars 2024
Svar från Danesha (Supervisor) 2 apr. 2024
Dear Jenelle, Thank you for taking the time to let us know about your experience while staying with us. Your experience of during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Fantastiskt

Ruth

Bodde här 1 natt i mars 2024
Svar från Lonxa Kasapi 19 apr. 2024
Thank you for sharing your recent experience with Delta Hotel Detroit Novi!

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Danesha Cummins 22 mars 2024
Hi Kevin,Thank you so much for your amazing feedback, we really appreciate it and we are so glad you enjoyed your stay with us.

8/10 Bra

Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good clean room
Bodde här 1 natt i mars 2024
Svar från Danesha C. (Supervisor) 20 mars 2024
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us at Delta.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Savio

Bodde här 1 natt i mars 2024
Svar från Danesha Cummins 4 apr. 2024
Hi Savio!Thank you so much for your great feedback while staying with us at Delta! We appreciate the positive rating and we are so glad you enjoyed your stay with us. We hope you choose to stay with us in the future!

8/10 Bra

Korbin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall nice but hot water in showers is really loud and rumbles
Bodde här 1 natt i februari 2024
Svar från Danesha 7 mars 2024
Dear Korbin,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with our management and maintenance leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Fantastiskt

Michelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Danesha 7 mars 2024
Dear Michelle,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying at Delta Hotels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Maheen

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome
Bodde här 1 natt i mars 2024
Svar från Kristen, Director of Sales 4 mars 2024
Thank you for choosing Delta Hotels! We are so glad you enjoyed your stay with us. Safe travels and we hope to see you again soon!

10/10 Fantastiskt

Jonathan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property very convenient for accessing Detroit. Pleasant stay. Very clean rooms and modern.
Bodde här 2 nätter i februari 2024
Svar från Danesha (Supervisor) 20 feb. 2024
Hi Jonathan!Thank you so much for your feedback, we appreciate it, and we hope to see you again.

2/10 Väldigt dåligt

Firas

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nothing intersting!
Bodde här 2 nätter i februari 2024
Svar från Danesha (Supervisor) 27 feb. 2024
Thank you for your feedback!

10/10 Fantastiskt

Meghan Lori

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Danesha Cummins 17 feb. 2024
Hello Meghan!Thank you so much for your feedback, so glad you enjoyed your stay and hope you choose to stay with us again.

8/10 Bra

Kriissy

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
Nice clean room, only thing when the room was getting a little warm, I tried to turn on the A/C it barley cooled down.
Bodde här 1 natt i februari 2024
Svar från Kristen, Director of Sales 29 feb. 2024
Hi Krissy, Thank you for the feedback. I will ask our maintenance department to look into the HVAC unit in that room. Safe travels.

6/10 Okej

Sylayne

Reste med familjen
Gillade: Renlighet
We were celebrating my daughter’s birthday. We were unable to use the pool for her bday celebration. Which was very upsetting to her and her friends.
Bodde här 2 nätter i februari 2024
Svar från Danesha (Supervisor) 13 feb. 2024
Dear Sylayne, Thank you for taking the time to let us know about your experience while staying with us. Your experience with our pool area is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent any similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Fantastiskt

Jovenice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Danesha (Supervisor) 13 feb. 2024
Dear Jovenice,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying at Delta Hotels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Blake

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice hotel stay
Bodde här 1 natt i februari 2024
Svar från Danesha 6 feb. 2024
Dear Blake,Thank you so much for the great feedback, we really appreciate it!Hope you choose to stay with us in the future.

10/10 Fantastiskt

Andrew, Fort Wayne

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Kayla, our receptionist did a great job in making us feel accommodated! The breakfast was very good, bed was super comfortable (the neck pillow was definitely an added bonus) and the room was nice and clean overall. My only complaint is that the Keurig had mold in the water holder and it never was replaced. Also the rooms could use a microwave!!
Bodde här 3 nätter i januari 2024
Svar från Danesha 23 jan. 2024
Dear Andrew,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Ashley

Bodde här 1 natt i januari 2024
Svar från Kristen, Director of Sales 8 jan. 2024
Hi Ashley, we are glad to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 Fantastiskt

Destiny

Bodde här 1 natt i december 2023
Svar från Kristen, Director of Sales 8 jan. 2024
Hi Destiny, we are so glad you enjoyed your stay with us. Safe travels.

6/10 Okej

Dylan

Reste med sin partner
What didn't work was the thermostat and keurig. Shower plugged up, didn't drain properly. The sheets were heavily bleached. Front desk was helpful and polite.
Bodde här 2 nätter i december 2023
Svar från Kristen, Director of Sales 8 jan. 2024
Dylan, thank you for letting us know about the maintenance problems with your room. We shared your feedback with the maintenance department for resolution. We appreciate you and hope to see you again soon.

10/10 Fantastiskt

Martin

Bodde här 1 natt i december 2023
Svar från Kristen, Director of Sales 8 jan. 2024
Martin, thank you for the 5 stars!

8/10 Bra

Alfonzso

Bodde här 2 nätter i december 2023
Svar från Danesha 23 jan. 2024
Dear Alfonzo,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bra

Najm

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly and accommodating for the Friday night comedy show tickets. The facility is safe, cozy, and quiet. My room had a king bed and sofa bed. It was a nice sized room and I liked having 2 smart tvs and plenty of outlets everywhere. I only stayed one night. However, I was disappointed that there was a refrigerator but no microwave. I also think they should have included breakfast at no additional cost. Other than that I was satisfied with my stay.
Bodde här 1 natt i december 2023
Svar från Danesha 23 jan. 2024
Dear Najm,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okej

Herminio

Gillade: Renlighet
Breakfast was not good. English is limited where maids are used.
Bodde här 2 nätter i november 2023
Svar från Danesha 23 jan. 2024
Dear Herminio, Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management and restaurant leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Fantastiskt

Meagan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Danesha C. 23 nov. 2023
Dear Meagan,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us here at Delta Hotels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Cesar, Royal Oak

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean and outstanding service
Bodde här 1 natt i oktober 2023
Svar från Danesha C. (Supervisor) 5 nov. 2023
Dear Cesar,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us at Delta.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Derek

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice location & decent price.
Bodde här 3 nätter i oktober 2023
Svar från Danesha (Supervisor) 29 okt. 2023
Dear Derek,On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Ashley

Gillade: Boendets skick och faciliteter
I’ll be back
Bodde här 1 natt i oktober 2023
Svar från Danesha 22 okt. 2023
Dear Ashley,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Expected more for the Marriott brand name
Regarding the room, the room while cleaned looked in need of updating. The ceiling looked in disrepair, the bathroom pipe covers were all loose, the couches while in good shape looked old, and the mattress pad had holes/dried blood stains on them. Outside of the room, the elevator was out of order the night we stayed. We had to wait 15 minutes waiting for it to "reset" before it was determined that it would be out of order for the night.
Bodde här 1 natt i oktober 2023
Svar från Danesha 22 okt. 2023
Dear loyal guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management and housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.

10/10 Fantastiskt

Yeshwanth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i oktober 2023
Svar från Danesha 22 okt. 2023
Dear Yeshwanth, On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us at Delta Hotels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Toni

Bodde här 1 natt i oktober 2023
Svar från Danesha C. (Supervisor) 5 nov. 2023
Dear Toni,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us at Delta.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Michele

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The customer service was excellent.
Svar från Danesha 22 okt. 2023
Dear Michele,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying at Delta Hotels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Staff
Bodde här 5 nätter i oktober 2023
Svar från Kristen 13 okt. 2023
Thank you!!

2/10 Väldigt dåligt

Reggie

Bodde här 2 nätter i september 2023
Svar från Danesha C. 24 sep. 2023
Dear Reggie, Thank you for taking the time to let us know about your experience while staying with us. Your experience of during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bra

Kristina

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i september 2023
Svar från Danesha (Supervisor) 29 okt. 2023
Dear Kristina,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Sharon

Bodde här 2 nätter i augusti 2023
Svar från Danesha (Supervisor) 24 sep. 2023
Dear Sharon,On behalf of the entire hotel team, I want to thank you for sharing about your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Accounts Payable

Bodde här 2 nätter i september 2023
Svar från Kristen, Director of Sales 12 sep. 2023
Thank you-- we appreciate your business.

6/10 Okej

Verifierad resenär

Reste med familjen
Bodde här 2 nätter i augusti 2023
Svar från Danesha 9 sep. 2023
Hello loyal guest,Thank you so much for your feedback and recently staying with us. We apologize if we failed to meet your expectations as a Marriott brand. We are working towards improving our brand everyday.I have shared your feedback with the front desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.

10/10 Fantastiskt

Shanequia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay. Room was nice clean staff was very professional and nice.
Bodde här 1 natt i september 2023
Svar från Danesha (Supervisor) 5 sep. 2023
Dear Shanequia,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okej

Sanjeev

Bodde här 1 natt i september 2023
Svar från Danesha (Supervisor) 4 sep. 2023
Hi Sanjeev,We deeply apologize if we failed to meet your expectations while staying with us at Delta Hotels. We will work to improve guest experiences and live up to our standard in order to satisfy loyal guest like you.Hope you choose to stay with us if your travels bring you back to the area!

10/10 Fantastiskt

Jeanne

Reste med sin partner
Gillade: Bekvämligheter
Close to everything!
Bodde här 2 nätter i augusti 2023
Svar från Kristen, Director of Sales 1 sep. 2023
Thanks for staying with us Jeanne! Safe travels.

10/10 Fantastiskt

Kassie

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Na
Bodde här 1 natt i augusti 2023
Svar från Kristen, Director of Sales 31 aug. 2023
Hi Kassie, thanks for taking the time to give us 5 stars. We appreciate that very much.

6/10 Okej

Chelsey

Bodde här 1 natt i augusti 2023
Svar från Danesha C. (Supervisor) 22 aug. 2023
Dear Chelsey,Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Väldigt dåligt

FOUED

Affärsresenär
my confirmed room was sold out! They even did not let me know before arriving to the hotel! Not serious and disrespectful! Never will book there anymore.
Bodde här 1 natt i augusti 2023
Svar från Kristen, Director of Sales 30 aug. 2023
Foued Amari, I am very sorry for the inconvenience you experienced due the unforeseen issue we had with your reservation. We want to make it up to you - please reach out to me directly if you return to the area. Safe travels.

10/10 Fantastiskt

Gloria

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2023
Svar från Kristen, Director of Sales 3 aug. 2023
Thanks Gloria! We appreciate you!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice and Clean! Love the Pizza Bar in the lobby (UNO). The bartender Tracey was amazing…
Bodde här 1 natt i juli 2023
Svar från Kristen, Director of Sales 25 juli 2023
Thank you! Glad you liked the pizza too! Safe travels!