Spahotell i Djungelregionen

“We had an allergy problem. My son is allergic to tree nuts and peanuts. We made the staff and gm aware if it right away. They have all good labeled but had a chicken dish that said chicken and fruit. Come to find out it had Brazil nuts in it. As my son was taking his first bite of chicken ( it was in his mouth). The staff ran out with a fresh piece of chicken and told him it had Brazil nuts in it. When we questioned the GM she said that Brazil nuts are not tree nuts which they are in fact....

“First day we arrived the receptionist wanted to charge us again, although we already payed to hotels for our stay. We got told that there where a power outage and the power was to be back at 5 pm, but was back on just before 8 pm. Although the casino on the first floor had full power from when we arrived at 1 pm. Only one keycard was provided and you needed to put it in a slot for electricity in the room to work. So when you left the room and took the keycard for example the AC stoped working...