Hotell nära Dorman museum

“Very friendly and helpful staff. Good breakfast, close to Cleveland shoppingcenter. Nice view from room ”

“Very clean and excellent service, however the breakfast needs improvement. They should add a little protein instead of cans all through. ”

“Awesome ”

“Nice size room very clean except i found a sock between bed and bedside table when i was looking for my phone! Bathroom clean but dated”

“Not very conducive ”

“Our stay was somewhat disappointing. The bed was too small for two people and not long enough, making it uncomfortable to sleep. We were assigned a disabled-access room, and unfortunately, the bathroom and toilet had a noticeable smell of urine. Breakfast was adequate but limited in variety. The poached eggs were undercooked, and the bacon was not crispy. I also observed that some wait staff handled food without gloves — for example, placing croissants in baskets or touching bread directly...

“Staff were great! ”

“Rooms were immaculate warm and welcoming atmosphere the staff were lovely. Steven couldn’t of done enough to make my stay comfortable and enjoyable will be returning in the future. Thankyou ”

“The hotel was still being built on arrival. I had not been sent any instructions on how to access the building so could not get in for the first hour. When I left my room during the afternoon and returned, workers from the hotel were in my room removing a fridge. They accepted they should have checked with me first but this meant I left the hotel a night early as I did not feel safe in my room.”

“Actually, the process of booking through Hotels.com the claim of everything must be handled by the hotel is not true. They are not in control of the booking. Hotels.com is in control of the booking so they were not able to amend or cancel the booking and the customer service reps consistently would refer me back to Premier Inn, which had nothing to do with booking the stay”

“Clean room, friendly staff, second stay as goo as the first if not better as neighbouring guests were quite ”

“We stayed in an upgraded room which was fantastic except the shower pressure was diabolical. Breakfast was amazing, bed was really comfortable, staff were wonderful. We stayed in a non upgraded room a day before this stay and the shower was amazing but the room was really tired. Again the bed was super comfy and brekkie wonderful. ”

“Dirty ”

“This was a lovely stay. The staff were really helpful and friendly. The room was spotless and the bed was soooo comfy! Lots of tea and coffee in the room and lovely and warm. ”

“Room not clean ”