Thank you Elsa, you're pretty outstanding yourself.Come again soon. Ross.

HiThank you for your feedback, the mattress' are brand new and may take a few weeks to soften completely Hope you enjoyed your stay with us and hope to see you again soonKinr RegardsKaz

In response to your review Dec 29 ,this motel has never had any complaints about bugs before you people arrived,and the room in question has been solidly booked all holidays. when you bought this to my attention I apologised and promply moved your family to another room next door to room 8 which there were no bugs in or any other room in the motel. room 8 was then stripped of all bedding and a specific bug spray applied. once all the cleaning was done we had guests booked into that room on Tue 28th dec and it has been booked solid ever since, NO complaints from anyone. In reference to you saying no professional pest control done, this motel has regular pest spraying done every six months which is due to be done on the 6th January. In finishing, the bugs you found in the room were not in any of the beds upon inspection they were only found in the timber bed heads which prompts me to think they were not bed bugs which are commonly found in the folds and the seams of mattresses, we sincerley apologise that this incident ruined your stay with us.

Thank you for your sharing your positive feedback. We are very pleased you enjoyed your stay. We apologise for the confusion, the 2 pack biscuits we have on display with the tea and coffee making facilities are complimentary. The $4 charge for biscuits that I'm assuming you noticed is for the large packet of Tim Tams displayed with the minibar items. This is stated on the mini-bar menu, however, we have now added an additional sign to the tea and coffee station.