Dear Sir, Madam, I am really sorry that our service did not meet your expetations. Our aim is to provide always the best service. If the apartment was not clean well I am sorry that you did not mention it to us during yoou stay or when you arrived. We informed you that we live in the same house and that you can come any time if there is any problem. If we had know that we would have sent the maid again to clean it. We do apologize for the inconvience and we hope that we will have a chance to welcome you again in the future and to restore your trust in our service. Best regards, Romana( the owner)