Familjehotell i Earth City

“Staff were grouchy whole time. Multiple times a day I had to get my room key re-set because it kept not working. Two people walked into our room so they double booked our room. Lied to us about early check in times, 3 times. Said we can do late check out and then changed our key door locks again. Again, multiple times had to reset room keys. Not one apology from staff. Also noticed they had a customer complaint on speaker phone at the front desk with others standing around and they ask them for...

“Overall the staff was great. We did ask some staff we saw for towels since the pool area had none. The EVS asked a staff member we could not see who mumbled something we could not hear, she replied to them “she’s standing right there” to which I heard from unseen person a very loud annoyed sigh. That was the only rude person. The ladies at the counter were great as well as the man who maintained the breakfast.”

“It was more quiet than I expected. It's not a huge property, but was easy to find and close to the three locatins I had to get to.”

“Clean room and nice bedding and towels. Bigger refrigerator with a freezer and produce tray. Air conditioning and shower water temperature was inconsistent in maintaining temperature. Nice outside pool and easy parking. Close to shopping and restaurants.”

“Friendly staff, the hotel inside and out were clean and maintained. The Kickstart menu was way more and hetter than anticipated! Breakfast was very nice, lots of options! Our kiddos LOVED THE POOL AND HOT TUB 😎 We will definitely be back!”

“The rooms were not cleaned. One room had crumbs in the bed and another room had broken glass on the floor. The staff was helpful in cleaning up the rooms once told about the situation. The hotel has an awful odor from the front door to the room. The smell almost reminded me of curry powder. If I go to the area again I'll stay at the other hotels in the area as they are much nicer.”