Spahotell i El Bajio

“Maravillosa propiedad. Excelente servicio. Comida deliciosa. ”

“Excelente ”

“El hotel esta muy bien ubicado y es excelente para ir en pareja. Hay muchas cosas cerca del hotel.”

“El hotel está divino, súper lujoso y todo impecable. Creo que tienen poco personal en el restaurante porque el room service y el servicio a la alberca fue bastante tardado. Por lo demás todo el personal muy amable. ”

“I arrived late at night. The night watchman let me in. When he opened the door at the street I was alarmed to see what looked like a rather messy backyard, with a large tent-like structure and a concrete chiminea, as well as drums, odd sculptures and used mats lying about. He took me to a ground floor room and I was alarmed to see that it had no windows except for a large one that that had to remain curtained because it looked out to the indoor sitting area I had just walked through. The...

“Everything was right for Hotel Matilda. Staff were very helpful and accommodating. enjoyed very much our stay. We will return again. Exception was breakfast, poor untrained service, food was fair, availability of orange juice was partial.”

“I stayed with you last week for four days and had a great time, I really enjoyed your hotel. Unfortunately I had a bad experience though with the taxi you arranged from the hotel to the airport when I was about to leave. 1.The taxi draiver charged 500 MXN (normally this trip is 350-400 MXN) 2.When I gave the taxi driver 600 MXN he didn´t have any change (what kind of taxi driver don´t keep change?) 3.When I told him he then could keep my 600 MXN but that I needed a receipt he told me...

“Personal atento y dispuesto a compensar y rectificar en los errores para hacer una buena experiencia.”

“Nice hotel and good staff. The best part of our stay was the service we got from Felipe, always helpful and friendly. We will definitely come back just for the service we got from him. The only two things we didn't like were the internet, didn't work half the time and when it did it was extremely slow. The other is that the walls are super thin and you hear everything that happens in the whole hotel. We woke up many times when other guest made the slightly noise of a door, tv, drop something,...

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