From the moment I booked to the time we left the unit I had complete communication with owner. Place is EXACTLY as pictured. Everything was in great shape. The views are gorgeous. If I had to complain about anything it would be that parking is a bit challenging, as you are going up a very steep hill. There are also a lot of dogs in the area, but that has nothing to do with the owners. Unit is stocked with anything you could possibly need for an enjoyable stay!