2/10 Väldigt dåligt
Kristen
Reste med sin partner
13 aug. 2025
Stayed July 28–August 1, 2025. Checked in to a room over 80°F—reaching 82°F the first night—even with thermostat set to 65. Reported immediately, but no maintenance available and no other rooms open. Front desk gave box fans and water but no real fix. We found out shortly after check-in that previous guests had tampered with the A/C, meaning the hotel knew about this issue well before our arrival but never disclosed it.
Followed up multiple times; on July 31, finally told the A/C serving our room and nearby rooms was broken and wouldn’t be repaired during our stay. Staff said they'd been dealing with this all week but guests were never informed in advance. Recent reviews confirm this issue has been ongoing since beginning of July and earlier.
Offered a 20% discount (still pending), no other compensation despite paying $200+ per night for a non-functional A/C. Communication was poor, with broken promises about maintenance and room changes.
Room was also disappointing—shower had no door, causing water to flood the floor. Only perk was its walking distance location to downtown Estes Park.
Would not recommend until these issues are fixed.
Kristen
Bodde här 4 nätter i juli 2025