"We have stayed at Villa Gadea for 25 nights over several trips this spring and summer. We have a house in Altea that is under renovation, and we've chosen this hotel for its excellent service and facilities while visiting during that time. Most of our stays have been very pleasant, but this last one was not.
It is high season, and it felt like the staff was undermanned. There was mostly a long wait at reception, and the reception staff helped us with a restaurant reservation but booked the wrong date. The restaurant, only half full, was at first unwilling to take a drop-in of four — saying they were fully booked. After a while we got a table, and the restaurant never even filled up to half that evening.
But the worst part was the room cleaning. For the first four nights we stayed in the newly renovated rooms, and it was a perfect stay. On our last night we had to move to one of the older (but still good) rooms. When we arrived, we found a lot of long hair on the bathroom floor — I mean a lot — and neither the sink nor the toilet had been properly cleaned after the previous guests. There was even a swimsuit still hanging on the balcony chair. It seems the staff was overloaded due to high season, but that's not acceptable for a 5-star hotel. We had two rooms for the family, and even the second room was not up to the cleaning standards we expect and hav experienced before at the same hotel.
We still recommend the hotel and hope this was just bad luck — a one-time experience."