"This hotel exceeded every expectation I had. I have stayed at several five-star all-inclusive resorts in Sicily, and this is by far the best one.
Every member of the staff – from reception to the pool and restaurants – is genuinely dedicated to giving guests the best possible experience. If a small mistake happens, just be kind. They work incredibly hard and will do everything they can to make things right.
As someone who hates food waste, I loved their all-inclusive concept. Instead of huge buffets, you order high-quality dishes from a menu. We didn’t waste a single bite because everything was delicious and perfectly portioned.
At Riva, don’t miss the Burrata & Avocado Salad with a glass of La Segreta, served with a smile by Zeny. At Kaigan, the uramaki rolls and the spectacular view of Mount Etna are a must. At Scausu Grill, order the beef tenderloin medium rare—Alvie will make sure it arrives perfectly cooked. And don’t leave without trying the Nocciola ice cream and the best Amaretto Sour I’ve ever had at Lime Bar!
Check-in and check-out were effortless. We even received a small room upgrade, and William kindly collected us with the golf cart and handled our luggage. Reception also quickly fixed a couple of billing mistakes and gave us a courtesy room before our taxi arrived.
We’ve already decided to come back. Please keep your amazing staff and don’t change a thing—they’re what makes this place so special. Thank you for giving us one of our best holidays ever. ❤️"