Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Tim Grave, Hoteldirektor

Dear Guest. Thank you very much for this kind review of your recent stay.We hope you had a chance to enjoy our amenities during your stay, and we look forward to welcoming you back in the future.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Tim Grave, General Manager

Dear Guest,Thank you for taking the time to share a review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will return for an improved experience in the future. Kind regards,Tim Grave, General Manager

dear guest, First of all thank you for your feedback! Regarding the inconveniences, I would like to apologize to you. I will discuss this internally with my colleagues. It is correct that our hotel is currently under renovation, and therefore some amenities were not available, such as pool and fitness. So that we can offer our guests, a contemporary product. Breakfast has been credited back to you. However, I do not understand your statement, with the bed without mattress, each room has a high quality mattress, which is often praised by our guests. You can be assured that we will use your feedback for training purposes. and also that all our reviews are from our valued guests. please feel free to raise these points directly with my colleagues. Because then we can also react!

Dear guest, good to know that you overall enjoyed staying at our hotel and at least our breakfast left such a positiv impression.We will discuss the shuttle situation together with the team. We would be happy to welcome you back. Best regards, V. Schmitz - Hotel Manager

Dear guest, many thanks for posting a lovely review of your recent stay at our hotel. We are delighted about your rating and positive impressions. We can't wait to welcome you back again someday. Sincerely, your team from Mercure Hotel Frankfurt Airport

Dear Guest, thanks for taking the time to review. I apologize that we could not realize your expectations.

Dear Guest, thanks for taking the time to review. We apologize for the inconvenience

Dear Guest,We would like to thank you for taking the time to leave this review about your recent visit.We're delighted to hear that our service met your expectations and appreciate your acknowledgment of our efforts to provide a pleasant stay. While we are excited to enhance our hotel's facilities, we understand that the current renovations may have affected your experience. Rest assured, the refurbishment of our public areas, including the restaurant, pool, fitness, and sauna, is a temporary measure aimed at improving our guests' future visits. We anticipate completion by the end of May 2024, and we believe the improvements will be worth the wait. We're sorry for any inconvenience this may have caused during your stay. We are committed to ensuring that our guests still have access to comfortable accommodations and amenities, such as our air-conditioned rooms with high-speed WiFi and satellite HDTV, and we hope you were able to enjoy these features.We look forward to welcoming you back for an even more delightful experience post-renovation, Warm regards,Tim Grave, General Manager

Sehr geehrter Gast,wir bedanken uns für Ihre Bewertung.Wir freuen uns sehr, dass Sie einen tollen Aufenthalt bei uns hatten.Gerne würden wir Sie in Zukunft wieder bei uns als Gast begrüßen!Mit besten Grüßen,Tim Grave, Hoteldirektor

Sehr geehrter Gast,vielen Dank für Ihren Kommentar.Wir freuen uns sehr, dass Sie unseren Service als ausgezeichnet empfanden und die Sauberkeit unseres Hauses Ihre Erwartungen erfüllt hat. Es ist unser Ziel, jedem Gast einen angenehmen Aufenthalt zu bieten, und Ihr Lob bestärkt uns in unserem Bemühen. Es tut uns jedoch leid, dass Sie von den Kosten für den Shuttle-Service überrascht waren. Unser kostenloser Shuttle dient für die Fahrt vom Flughafen zum Hotel, während für die Rückfahrt zum Flughafen eine Gebühr erhoben wird. Wir verstehen, dass dies zu Unannehmlichkeiten führen kann, und bedauern jegliche entstandene Verwirrung. Wir arbeiten stetig daran, unsere Kommunikation und Dienstleistungen zu verbessern, um solche Missverständnisse in Zukunft zu vermeiden.Wir würden uns sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen! Mit besten Grüßen,Tim Grave, Hoteldirektor

Sehr geehrter Gast,wir danken Ihnen herzlich für die Bewertung Ihres Aufenthalts in unserem Hotel.Es freut uns sehr zu hören, dass Sie die Zimmer als sehr ansprechend empfunden haben und planen, uns erneut zu besuchen. Das ist für uns die schönste Bestätigung unserer Arbeit.Wir bedauern, dass Sie während Ihres Aufenthalts von den Renovierungsarbeiten betroffen waren und insbesondere, dass die Sauna nicht verfügbar war. Wie Sie vielleicht wissen, befinden wir uns in einem Prozess der Verbesserung und Aktualisierung unserer Einrichtungen, um unseren Gästen zukünftig ein noch angenehmeres Erlebnis bieten zu können. Wir verstehen, dass dies zeitweise zu Unannehmlichkeiten führen kann, und möchten uns für die entstandenen Unannehmlichkeiten entschuldigen. Es ist unser Ziel, die Erneuerungen schnell und effizient abzuschließen, damit unsere Gäste bald alle Annehmlichkeiten in vollem Umfang genießen können.Wir hoffen, Sie eines Tages wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Tim Grave, Hoteldirektor

Sehr geehrter Gast,.Wir freuen uns zu hören, dass Sie die Sauberkeit unseres Hauses und die Qualität unseres Schlafkomforts geschätzt haben. Diese Aspekte sind uns sehr wichtig und wir sind stolz darauf, dass sie positiv hervorgehoben wurden.Es tut uns leid zu hören, dass Ihr Frühstückserlebnis nicht unseren Standards entsprach. Wir verstehen, dass ein zeitiger Start in den Tag mit einem heißen Kaffee unerlässlich ist und möchten uns für die Verzögerung entschuldigen. Bezüglich der Kommentare unseres Personals im Speisesaal werden wir sicherstellen, dass unsere Mitarbeiter stets professionell und zurückhaltend auftreten. Die zusätzlichen Kosten für den Shuttle-Service zum Flughafen ermöglichen uns, diesen Service aufrechtzuerhalten und zu verbessern. Wir hoffen, dass wir bei Ihrem nächsten Besuch Ihre Erwartungen übertreffen können.Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen, um Ihnen ein rundum verbessertes Erlebnis bieten zu können.Mit freundlichen Grüßen,Tim Grave, Hoteldirektor

Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,Tim Grave, Hoteldirektor

Dear Guest,WOW - 100%! What a great Feedback.Thank you for your kind review of your recent stay at our hotel.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team.We look forward to welcoming you back on a future occasion. Best wishes,Tim Grave, General Manager

Dear Guest,Thank you for taking the time to share your feedback.We're truly sorry to hear about the challenges you faced with public transportation access and that our customer service did not meet your expectations. With our hotel being strategically located near the airport and access to a bus stop within a short walking distance, we regret any inconvenience you experienced during your travels. Additionally, we're currently enhancing our staff training to ensure that all guests receive the warm and efficient service they deserve.While we're in the process of improving our amenities and services, we understand how crucial these aspects are for a pleasant stay. We appreciate your patience and understanding as we strive to provide an even more comfortable and convenient experience for all our guests.We hope to welcome you back for an improved experience in the future.Best wishes,Tim Grave, General Manager

Dear Guest,Thank you very much for this kind review.We're thrilled to hear that the efficiency of our check-in and check-out process exceeded your expectations and that our front desk team was able to provide swift transportation solutions to the airport despite the rainy weather. It's wonderful to know that our colleague's dedication to service made a positive impact on your stay.We're glad that the pristine condition of your room and the hotel overall contributed to a pleasant visit. It's always our aim to ensure that every aspect of our guests' experience is of the highest standard.We look forward to welcoming you back. Best regards,Tim Grave, General Manager

Dear Guest,Thank you for taking the time to share your review.We understand how frustrating it can be to encounter inconveniences, especially after a long flight. Regarding the minibar, while we do not offer a filled minibar due to our current rebranding process, we apologize for any confusion regarding its functionality. We're also aware that the lack of a phone in the rooms might have added to the inconvenience, and we're looking into ways to improve our communication channels for a seamless guest experience. The air conditioning should be adjustable in each room for personal comfort; we regret that it seemed unresponsive and will investigate promptly. The shuttle service is indeed designed to provide convenience, and we regret any inconvenience caused by its schedule. We appreciate your feedback on this service and will be reviewing the frequency and hours of operation. We apologize if the shuttle bus voucher situation wasn't handled to your satisfaction and will ensure our front desk team is reminded of the importance of clear and responsive communication.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Tim Grave, General Manager

Sehr geehrter Gast,wir danken Ihnen für Ihr Feedback.Es freut uns sehr zu hören, dass Sie unser Haus und den Service als angenehm empfunden haben und dass Sie die Sauberkeit unserer Räumlichkeiten zu schätzen wussten. Wir sind stolz auf unser zuvorkommendes Team und freuen uns, dass dieses zu einem gelungenen Aufenthalt beigetragen hat. ????Wir möchten uns auch für die positiven Worte über unsere Zimmerausstattung bedanken. Es ist unser Ziel, dass sich unsere Gäste wohl und unterstützt fühlen, und es scheint, dass wir dieses Ziel während Ihres Besuchs erreicht haben.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Freundliche Grüße,Tim Grave, Hoteldirektor

Dear Aiko,Thank you for taking the time to share your feedback with us.We're thrilled to hear that the cleanliness of our rooms and the friendliness of our front desk team met your expectations – it's a top priority for us to maintain high standards of cleanliness and customer service. We understand that the absence of certain amenities such as conditioner, tissues, and a kettle in the room was not quite what you were expecting. We appreciate you pointing out the convenience of the nearby supermarkets and our shuttle service's efficiency. As for the shuttle fee from the hotel to the airport, we’ve strived to maintain a balance between offering complimentary and paid services to cater to our guests' different needs. We regret to hear that you found the hotel's condition to be less satisfactory and would like to clarify that our ongoing renovations, scheduled to enhance our facilities significantly, will address this concern. We’re genuinely sorry that certain aspects of your stay did not meet your expectations. Our team is dedicated to ensuring every guest has a comfortable and enjoyable experience, and your insights are invaluable in helping us achieve this.We hope to have the opportunity to welcome you back for a more memorable stay in future.Kind regards,Tim Grave, General Manager

Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear that your journey to our establishment was seamless, thanks to the shuttle service and that you found your stay to be cosy and accommodating.We look forward to welcoming you back. Kind regards,Tim Grave, General Manager

Liebe Regina,vielen Dank für Ihr Feedback.Wir haben sehr gerne gelesen, dass Sie mit unserem Hotel rundum zufrieden waren.Mit freundlichen GrüßenTim Grave, Hoteldirektor

Dear Guest,It was a pleasure to receive this kind review of your time with us.We're thrilled to hear that our team members at the reception made a positive impression with their informative service, and that the transport arrangements to the airport were convenient for you. It's wonderful that our commitment to hospitality has resonated with you. We appreciate your highlighting the room's cleanliness and amenities, as well as the overall service quality. We're continuously working on enhancing our hotel's condition and are excited about the ongoing improvements we're making, which we believe will uplift the overall guest experience. Should you plan on visiting us again towards the end of the year or later, we anticipate the renovations will be complete, offering a refreshed and elevated environment. In the meantime, we apologize for any inconvenience you might have encountered and are here to ensure your stay is as comfortable as possible.We look forward to the pleasure of seeing you again in the future. Kind regards,Tim Grave, General Manager

Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen.Es freut uns sehr zu hören, dass Sie die Sauberkeit Ihres Zimmers und den allgemeinen Zustand unseres Hotels positiv bewertet haben. Wir sind stets bemüht, unseren Gästen eine angenehme Atmosphäre zu bieten, und es ist wunderbar, dass dies bei Ihrem Aufenthalt der Fall war. Wir bedauern, dass die Erfahrung mit unserem Restaurant und dem Shuttleservice nicht Ihren Erwartungen entsprochen hat. Unsere Gastronomieeinrichtungen sind derzeit aufgrund von Renovierungsarbeiten, die zur Verbesserung unserer Dienstleistungen durchgeführt werden, eingeschränkt. Wir verstehen, dass dies Unannehmlichkeiten verursachen kann und bedauern dies.Wir würden uns dennoch freuen, wenn wir Sie vor allem nach den abgeschlossenen Renovierungsarbeiten erneut begrüßen dürfen, um Ihnen alle Verbesserungen vorstellen zu können.Mit freundlichen Grüßen,Tim Grave, Hoteldirektor

Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Gern würden wir Sie einmal wieder bei uns begrüßen.Tim Grave, Hoteldirektor

Dear Katherine,Thank you for positively reviewing your stay.It's rewarding to hear that the cleanliness and comfort of our rooms met your expectations, and we're thrilled that our breakfast offerings provided a delightful start to your day. We're also glad that the proximity to the airport contributed to a seamless travel experience for you. We continuously strive to offer restful accommodations and are pleased that our efforts resonated with you.We look forward to welcoming you again soon.Best wishes,Tim Grave, General Manager

Dear Guest,,Thank you for taking the time to share your feedback,We're glad that you chose to stay with us and appreciate your comments. We want to ensure our guests have a pleasant experience, even when we face challenges. Regarding the payment issue, we aim for flexibility and apologize for any confusion at check-in regarding your card preference. We're addressing this to prevent future occurrences. While we currently do not offer irons in the room, we do have ironing facilities available upon request, and we regret this was not made clear during your stay. As for the in-room amenities, our focus is on contemporary design and comfort, hence the absence of coffee makers and phones. We understand that reliable wifi is crucial, and we're looking into strengthening the signal to ensure uninterrupted internet connectivity. While our HDTVs are not equipped with smart features, we provide a variety of satellite channels for our guests' entertainment. Your feedback is invaluable to us and helps us improve our services.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,Tim Grave, General Manager

Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that our proximity to the airport was convenient for your stay and that our facilities met your expectations, ensuring a seamless and comfortable visit. Your mention of our comfortable, well equipped rooms and attentive service is greatly valued, we're delighted these aspects contributed positively to your stay.We look forward to seeing you again in the future. Best wishes,Tim Grave, General Manager

Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir hoffen, Sie beim nächsten Besuch rundum zufriedenstellen zu können.Mit freundlichen Grüßen,Tim Grave, Hoteldirektor

Dear Sir,Thank you for taking the time to share your review.We appreciate you bringing to our attention the aspects of your stay that did not meet expectations. We understand the importance of a smooth check-in process and we are addressing the efficiency of our front desk operations to better serve our guests. While room service is not currently a feature we offer, we are committed to ensuring all other amenities contribute to a pleasant and comfortable stay. We value your feedback as it helps us to improve and we hope to have the opportunity to better serve you in the future.I hope we can provide you a much better service during your next stay. Please feel free to conntact me personally for your next reservation. I am sure, we will suprise you with one or another change!Thank you,Tim Grave, General Manager

Dear Sir,Thank you for your positive review, we appreciate it.It is rewarding to know that you had such a pleasant experience with us.We look forward to seeing you again on another occasion.Best wishes,Tim Grave, General Manager

Dear Michael,Thank you for your review.We are pleased to hear that you were satisfied with your stay.We look forward to welcoming you back again in the future. Best wishes,Tim Grave, General Manager

Dear Guest,Thank you for giving us an excellent review.We're thrilled to hear that the cleanliness and comfort of your room met your expectations and provided a restful stay. It's also wonderful to know that our bar team made a positive impression with their helpfulness and multilingual skills. We have, however, noted your disappointment regarding the limited dining options and the quality of the snacks at the bar. As we are currently enhancing our facilities, including the restaurant, we're unable to offer a full dining service. This is a temporary situation, and we're excited about the improvements we're making to serve you better in the future. Furthermore, our team are always available to provide recommendations of dining options in the local area. We appreciate your patience and understanding during this transformation phase.We all hope to be able to welcome you again. Best wishes,