Villor i Frasso Telesino

“There was minimal contact with staff and very few directions or instructions for room access and other hotel features. The breakfast was mediocre at best. The lights in the hallways were almost always off. Had to use the mobile phone flashlight on one occasion.”

“Ho prenotato un soggiorno presso questa struttura dopo essere stata indirizzata telefonicamente dal personale, che mi aveva assicurato che la spa fosse inclusa nel prezzo. Purtroppo, l’esperienza si è rivelata molto diversa da quanto promesso. Ho pagato una tariffa elevata per una camera superior, ma al mio arrivo mi è stato detto che, secondo loro, la prenotazione corrispondeva a una standard senza spa. Solo dopo aver fatto presente la discrepanza mi è stata assegnata una stanza leggermente...

“The Grand Hotel Telese looks the part. An old grande dame of a hotel with lovely entrance and great hall. It was good for kids, lovely pool and the receptionist was warm and friendly. The rooms were fine and clean. Dinner let it down badly. There's only one place to eat on site, and no one was around to take our order, despite having booked a time and it being quiet. When the food came, it was bland and missing ingredients you'd expect from the dish as described on the menu. When we raised it...

“The property is beautiful, but our stay was deeply disappointing and, after approximately 40 years of travelling in Italy, the worst we have experienced there. The service was poor and the property felt disorganised. The owner rarely acknowledged guests, but readily lectured them, made loud phone calls near guest rooms and crossed supposedly private terraces. These terraces were also continuously monitored by cameras. The key card failed repeatedly; after the second failure, our calls and...