Lyxhotell i Frisco

“Reserved a room that stated in slept 3 adults. After getting in late the day of arrival, we learned the couch was not a fold out and the ac was intermittent all night disrupting our sleep. Addressed the 3rd bed issue following morning. No resolution by 5pm so we packed to leave. Received a call at 6:30pm with the manager telling us that when a room states sleeps 3 adults - it implies you need to ask for a roll away bed. Dont waste your money here, elementary customer service and they’re still...

“Perfect get away and handle business. Staff is friendly and rooms is beautiful. Definitely will be back.”

“Great hotel and very clean”

“Great and friendly staff, clean room.”

“Very clean, well maintained and staff very helpful.”

“The staff was very friendly and the lobby is beautiful for a great first impression. However, the handle on our sliding bathroom door was broken and when we used the shower, water seeped out from under the shower door, leaving a rather large puddle on the floor. Maintenance did come up and tighten the bathroom door handle and replaced the strip below the shower door. However, it did not prevent the water from coming out. The bath towels were large, but a bit rough on the skin and the mattress on...

“I had mixed feelings about my stay at The Ritz-Carlton, Las Colinas. There is a lot to love about this hotel. The property is beautiful, the rooms are elegant and comfortable, and the bed and pillows were exceptional. I slept very well, and the overall ambiance is exactly what you would expect from a luxury hotel. However, my experience was overshadowed by one major issue. The view from my balcony overlooked construction dumpsters and debris instead of the beautiful surroundings. For a room...