Stugor i Frutigen

“Mycket bra”

“Check in is at 3pm and no one was there. I waited until 3:40pm with two other couples before the manager/owner/clerk arrive to check us in. No explanation or apology of any kind was offered. The man spoke very little German or English which made it worse. He acted as though he was doing us a big favor just by being there. After we checked-in I went back to the office to ask for an extra set of towels. The man demanded to know why and looked at me like I was going to steal them. Reluctantly he...

“Bokade sista minuten fick ett jättefint rum med fantastisk utsikt samt en gratis välkomstdrink. Inget att klaga på ”

“We did enjoy our stay. Everything was perfect: breakfast was delicious, the rooms were very clean, the staff was very helpful and polite, surroundings were beautiful.”

“The hotel was not clean at all, and unfortunately, the customer service was just as disappointing. When we reported that $200 CAD was missing from my bag in our room, the reception staff did not take the situation seriously or offer any meaningful assistance. Instead, we were told that “$200 is not a lot.” That response was completely unacceptable. It doesn’t matter whether the amount is $20 or $2,000, guests’ belongings and money should be safe in their rooms. No guest should have to worry...

“Fick ett mycket varmt välkomnande när vi kom. Personalen är väldigt hjälpsamma och trevliga. Parkering precis utanför hotellet. ”