The hotel was decent, but their pricing is too high – in my opinion – for what they offer. We booked one of the rooms with the futon-style beds. The room and bathroom were very clean, however there was a musty smell in the hallways. Additionally, the bathroom was rather outdated and old.
Breakfast was included, which was a nice buffet-style breakfast. The utensils were clean and the food was good, with nice variety. We opted to also have their traditional dinner included. Dinner was decent, but lacked flavour (perhaps that's how traditional Japanese food is?).
Their rooftop onsen was also nice, as well as the garden in the back. The general view that one gets from the place is really spectacular (you get an awesome view of Mount Fuji). The location is really picturesque.
Overall, a nice place to be – but only truly worth the stay if their pricing was much lower. Their cheapest option is at least CAD $290 per person, per night (assuming 2 people are splitting the cost of one room). This is simply far too expensive for the overall experience and facilities that they offer. I've stayed at much more luxurious hotels for about CAD $50 less (per person, per night, assuming 2 people are sharing).