Motell i Galveston

“It was ok”

“I booked a 2-night stay at this hotel through the Hotels.com app and paid the full amount up front as a non-refundable booking. When I arrived around 9 PM, I was denied entry. The front desk said they would not accept my online payment and demanded that I pay the full amount again in person. The staff member told me to cancel my non-refundable reservation and pay at the desk instead. I contacted Hotels.com support right away, but they were unable to reach the hotel. I sat there for close to 2...

“Clean room super nice staff”

“major water leak, and AC did not work. You could literally smell the mold. Clerk tried to help and switched us rooms where written profanities was found on the wall. Doors did not lock for some reason as well.”

“We were put into a dirty room that had items left from a previous stay, toilet was broken, no phone in room to notify front desk and when we arrived for check in there was no one at counter and a sign on desk that said to call for service”

“Vårt rum var inte städat, allt var trasigt, slitigt och fuktigt. Wi-Fi funkade inte. Tv-funkade inte. Lampa glappade. Silverfiskar i duschen. Inga handdukar. Låg smutsiga tvättlappar och hår kvar. Sängarna var inplastade och hade bara underlakan, inga påslakan utan överkastet var täcke. Vi hade med egna lakan så sov ovanpå sängarna och checkade ut tidigare. ”

“The check in was slow and the lady checking us in was very troubled with questions of extra towels that we finally got after a lot of sighing. The room was filthy with soda bottles and other trash on the floor and food remains from previous guests in the window. The beds were covered with some plastic wrap under the linen which made it difficult to sleep (noisy and sweaty). Had to sweep some bugs away from the sheets before trying to sleep.The water was brownish and had a unpleasant taste and...