This hotel is *super* cute, and the breakfast spreads were quite good (I've had better, but those were pretty extreme). The location is great for walking around downtown. Note that the Transfer rooms require walking up two flights of stairs. The wifi speed was good, but maxed out on three devices. The second day there wasn't a lot of hot water for some reason. Check-in was a bit slow, but not unreasonably so. My biggest problem was that the beds were *super* hard. While I hope to visit Penang again, I won't be staying at this hotel just because of the mattresses, they were that bad. It was practically just a 1-inch layer of foam on top of a box-spring, it was that hard. Unfortunately hard mattresses are sort of a southeast asian thing so I am not sure other places will be much better either.