2 utomhuspooler
Se tillgänglighet

Recensioner av BreakFree Diamond Beach

4 out of 5
BreakFree Diamond Beach
10-16 Alexandra Avenue, Mermaid Beach, QLD

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 102 av 300 recensioner" "
8 - Bra i betyg. 122 av 300 recensioner" "
6 - Okej i betyg. 50 av 300 recensioner" "
4 - Dåligt i betyg. 19 av 300 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 300 recensioner" "

7,6/10

Renlighet

8,2/10

Personal och service

8,6/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Jenny

Good location. Disappointing no cleaning products or beach towels. All these things were extra costs.
Bodde här 7 nätter i mars 2024

8/10 Bra

Noeline

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
My little family enjoyed our stay at this resort! The pools and spas are great and loved how local it is to mall and beach. Can’t wait to stay again!
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Linda

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent location to everything
Bodde här 10 nätter i januari 2024

10/10 Fantastiskt

Linda

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent property would most definitely stay again very good for children rooms were clean and tidy perfect for a family
Bodde här 8 nätter i januari 2024

8/10 Bra

Adrian

Reste med familjen
Gillade: Renlighet och bekvämligheter
Nice facilities to use like pool and BBQ area.
Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Patricia

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i december 2023

8/10 Bra

Emma

Reste med familjen
Gillade: Bekvämligheter
Excellent pool and bbq area
Bodde här 2 nätter i december 2023

8/10 Bra

Danielle

Bodde här 4 nätter i april 2023
Svar från BreakFree Diamond Beach Broadbeach 30 okt. 2023
Dear Danielle, Thank you for taking the time to rate your stay with us at BreakFree Diamond Beach Broadbeach. We are delighted to hear that you had a pleasant experience and were satisfied with our services. We are looking forward to seeing you again! Kind regards, BreakFree Diamond Beach Team

8/10 Bra

Clarence

Reste med familj och småbarn, Reste med sin partner
Gillade: Bekvämligheter
Prperty location was excellent Lovely lady at reception extremely helpful Property tired needs to be updated Hot water not hot
Bodde här 5 nätter i augusti 2023

10/10 Fantastiskt

Susan

Bodde här 3 nätter i juni 2023

8/10 Bra

Denise

Reste med familjen
Gillade: Renlighet och bekvämligheter
Was perfect for the kids as there was a great pool and very close to the beach and playgrounds. Only thing for me as my mobility is compromised I could have done with a ground floor apartment instead of a third floor one
Bodde här 6 nätter i maj 2023

8/10 Bra

Ang

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i maj 2023

8/10 Bra

Joanne Kathleen, Kapiti Coast

Reste med familj och småbarn
Gillade: Renlighet
Close to shops, beach and easy access to main highway. Apartment was a bit dated and had a few things that need fixing
Bodde här 6 nätter i maj 2023

8/10 Bra

Simon

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We really like the location of this property, directly across from Pacific Fair, and walkable if you want. Parking is great and the pools are fantastic for the kids
Bodde här 10 nätter i maj 2023

10/10 Fantastiskt

Alyshia

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We loved the room size and location of this property. We could walk to the beach, playgrounds, shopping and restaurants. The facilities were clean and there was plenty for my 2 young kids to do while we relaxed in the sun.
Bodde här 3 nätter i maj 2023

8/10 Bra

Stefan

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Very quiet for how many people must be in the complex
Bodde här 7 nätter i april 2023

10/10 Fantastiskt

Laurent

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
A faire en famille
Etablissement ideal pour les familles, il est securisé et propose un jacuzzi de grande capacité. L'appartement etait correct, il manquait de place sur le balcon pour y manger. La personne a l'accueil a été tres efficace et a répondu a toutes nos demandes.
Bodde här 5 nätter i mars 2023

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
골코에서 편안하고 여유롭게 쉬며 놀고 싶으면 여기
바다 및 공원과의 접근성이 우수하고, 어른과 아이가 함께 놀 수 있는 온수풀이 있고, 넓고 편안하고 안락한 공간을 제공하는 아파트형 객실이 있는 가성비 끝판의 훌륭한 리조트
Bodde här 2 nätter i februari 2023

8/10 Bra

Rebecca

Bodde här 8 nätter i augusti 2022

10/10 Fantastiskt

Nathan

Gillade: Bekvämligheter och boendets skick och faciliteter
Bodde här 11 nätter i juli 2022

8/10 Bra

Daniella Francesca

Reste med familjen
Gillade: Renlighet och bekvämligheter
Lovely pool area. Have stayed here a few years ago but found it a bit run down this time.
Bodde här 3 nätter i juli 2022
Svar från Darryl 25 juli 2022
Dear Daniella, Thank you for your feedback, Post covid we now continuing to update our offering, thank you for your support and we look forward to hosting you again sometime soon Kind Regards

8/10 Bra

Beth

Reste med familjen
Gillade: Renlighet och bekvämligheter
Overall we enjoyed our stay at Breakfree. The pool was fantastic , heated so can use it anytime. Loved the spa as well. BBQ facilities were great too. Maybe adding some outdoor heaters in my that area would make it more usable during cooler nights. Close to the beach and shops. A couple of small issues. No pool towels in apartment so had to use bath towels the first evening . When we asked for pool towels they didn’t have any so we were just given more Bath towels. There was some mould on the blinds in the living area in the apartment we stayed in and the dishwasher had not been cleaned in a while. Some extra garbage bags and dishwashing supplies would be great too.
Bodde här 7 nätter i juni 2022
Svar från Darryl 26 juli 2022
Dear Beth, e very much appreciate your comments regarding your stay at Breakfree Diamond beach It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Fantastiskt

Andrew

Gillade: Bekvämligheter och boendets skick och faciliteter
Fantastic pools for the kids.
Bodde här 3 nätter i januari 2022
Svar från GM - BFDB 26 jan. 2022
Andrew, Thank you for your wonderful review and rating of the resort - we are so glad that you had a great time here! Thank you also for pointing out one of, if not the best feature of the resort - the pools! Safe travels. Guy Feest General Manager

4/10 Dåligt

Donna

Reste med familjen
Gillade inte: Renlighet
Improvements required
Pool area was great. Kids loved it. Good location and friendly staff. Rooms require some maintenance (door handles falling off, carpets stained, and water leaks). Our first stay we had some cleanliness issues but they were very responsive to feedback so we decided to give them the benefit of the doubt and book to stay again. Our second stay the cleanliness was good through the living areas and bathrooms but all curtains and fly screens (internally fixed) were covered in an extremely thick layer of dust leaving the rooms where you sleep smelling musty and it was difficult to breathe. I had noticed the curtains were the same in our first stay but nowhere near as bad as our second stay. We won’t return as a result of this.
Bodde här 4 nätter i december 2021
Svar från Guy - GM 21 dec. 2021
Dear Donna, Thank you for your review of the resort. I'm sorry that we let you down during your recent stay with us, but thank you for your constructive feedback and specific details on where we must improve the services and facilities that we offer. It's great that the family enjoyed the pool and the other areas of the resort as well as the great location. Wishing you the best for the festive season. Regards, Guy Feest General Manager

10/10 Fantastiskt

Stefan

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i december 2021
Svar från Guy 7 dec. 2021
Dear Stefan, Thank you for your review and rating of the resort, much appreciated! Regards, Guy Feest General Manager

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Wonderful place. The two large pools and a BBQ area were a really nice area to relax. The staff we friendly and helpful. Highly recommended!
Bodde här 10 nätter i augusti 2021

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Location was fantastic. The single bed in was very uncomfortable.
Bodde här 9 nätter i juni 2021
Svar från Diamond Beach 28 juli 2021
Thank you for your great rating of the resort. Next time you stay with us, let us know about your bed preferences and we'll do our best to accommodate them. Regards, Guy Feest General Manager

4/10 Dåligt

Toni

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
Family break
Our two bedroom apartment was very old and run down. The rooms had a bad smell and sliding doors wouldn't shut properly. Bathrooms were not clean with the top of the fan in the main bathroom that had years of build up dust. This is not good and would have a lot of bacteria on. Pool area was lovely. would have liked the water temp a little warmer for the time we stayed as it is winter. The apartment was very expensive for a run down place. Safe wouldn't open when we arrived after hours to collect keys.
Bodde här 4 nätter i juli 2021
Svar från Diamond Beach 28 juli 2021
Dear Toni, We strive to make the stays of all our guests comfortable and I'm sorry that we were not able to do that on this occasion. We have increased the temperature of the pool slightly with the cooler days during water - thank you for the suggestion. However, I hope that you enjoyed the very close proximity to the beach, walking distance to Pacific Fair and the many other points that are in accessible walking distance from the resort.. Looking forward to your next stay with us and the opportunity to make your holiday a memorable one. Regards, Guy Feest General Manager

6/10 Okej

Verifierad resenär

Bodde här 5 nätter i maj 2021

6/10 Okej

Verifierad resenär

Reste med familj och småbarn, Reste med familjen
Gillade: Bekvämligheter
The pool area was fantastic, kids loved it so did we. The rooms were okay, need a bit of maintenance and repair work, but liveable. The main issue was the construction next door, it was directly behind us, and actual construction woukd start at 6am. But the workers talking and yelling started at 5.30am. Very hard to stop a 3 year old from waking up. Wish we had known extent of this before booking
Bodde här 7 nätter i april 2021
Svar från Matt 30 apr. 2021
Dear Guest Thank you for your feedback. Please accept our apologies regarding your room allocation, we do advertise the construction zone on booking platforms and with travel agents to ensure guests are aware. Kind regards Matt Jones Front Office Manager

6/10 Okej

Verifierad resenär

Bodde här 2 nätter i april 2021
Svar från Matt 30 apr. 2021
Dear Guest Thank you for your feedback Kind regards Matt Jones Front Office Manager

8/10 Bra

Verifierad resenär

Gillade: Bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i mars 2021
Svar från Matt 9 apr. 2021
Thank you for your review. Feedback is always appreciated. Kind Regards Matt, Front Office Manager

6/10 Okej

Verifierad resenär

Gillade: Bekvämligheter
Gillade inte: Renlighet
Bodde här 2 nätter i februari 2021
Svar från Matt 9 apr. 2021
Thank you for your feeback. it is alway appreciated. Kind Regards Matt, Front Office Manager

6/10 Okej

Mark

Gillade: Bekvämligheter
Pool area is brilliant for kids. Vacuum didn’t work, DVD player didn’t work, foxtrot diff shot work. Paid for 5, no towel, no bedding for 5th person - late Check-in due to a Covid lockdown. Tried to change dates with Wotif - no communication from them after phone request.
Bodde här 3 nätter i januari 2021
Svar från Guy Feest, General Manager 15 aug. 2021
Thank you for your review of the resort. I'm sorry that there were a few issues that negatively impacted your stay with us, but it's great that the kids enjoyed the pools. Regards,

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
A great place for kids and the hotel room was spacious
Bodde här 3 nätter i december 2020
Svar från Luke Shore 14 jan. 2021
Dear Anon, Thank you for leaving feedback from your stay! :) Best regards, Luke Shore - General Manager

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Room was clean contained everything we needed for our short stay and was working distance to anything we needed.
Bodde här 2 nätter i december 2020
Svar från Luke 18 dec. 2020
Thank you for your message. We love hearing people have enjoyed their stay with us. Kind regards Diamond beach Team

8/10 Bra

Stefan

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Stay was great, we have been a few times before, only negative is that would couldn’t lock the premises. The security door refused to lock
Bodde här 2 nätter i december 2020
Svar från Luke 18 dec. 2020
Dear Stefan. Thank you for your review. We will get our team to look into the lock in the unit. Kind regards Diamond Beach Team

2/10 Väldigt dåligt

Mary, Queensland

Extremely disappointing level of care and hygiene throughout the whole apartment. I have sent photos and written to the manager but no response....I expected nothing less. Considering we are dealing with a global pandemic I would expect higher standards. Not ideal for family or a relaxing getaway.
Bodde här 2 nätter i november 2020
Svar från Luke Shore - General Manager 1 dec. 2020
Dear Many, Thank you for leaving feedback from your stay at BreakFree Diamond Beach Resort. As you are aware I have reponded directly to your email already. Thank you for taking the time to leave feedback from your stay. Best regards, Luke Shore

10/10 Fantastiskt

Michael

Bodde här 2 nätter i oktober 2020
Svar från Luke Shore - General Manager 1 dec. 2020
Hi Michael, Thank you for leaving feedback from your recent stay! Best regards, Luke Shore

6/10 Okej

Stu, Brisbane

Reste med familj och småbarn
Gillade: Bekvämligheter och boendets skick och faciliteter
Main bed was too hard. Tv cable broken signal intermittent. Security doors had no keys. Will stay elsewhere next time.
Bodde här 3 nätter i september 2020
Svar från Luke Shore 20 okt. 2020
Dear Stuart, Thank you for providing feedback from your stay with us at BreakFree Diamond Beach. I am pleased to read that overall you had a pleasent stay. I would like to apologise on behalf of the team for the issues you did experience during your stay. I have sent engineering to the room you stayed in to investigate the TV signal as all should be working correctly. Next time during your stay, dont hesitate to contact us via reception during opening hours, we would be more than happy to assist! Best regards, Luke Shore General Manager

6/10 Okej

Lisa, Brisbane

Reste med familj och småbarn
Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
The apartment is promoted as refurbished with contemporary furniture, the images did not come close to matching the actual interior. Very tired interior. Not cleaned to a high standard, food and sand under the couch etc. There is currently construction of two towers going on next door so not so peaceful. However I understand this isn’t the fault of the apartments.
Bodde här 2 nätter i september 2020
Svar från Luke Shore 20 okt. 2020
Dear Lisa, Thank you for providing feedback from your stay with us at BreakFree Diamond Beach Resort. I am working with the team on your comments around cleanliness of the items, and apologise that you were impacted by the construction sites nearby. I hope i have the chance to welcome you back soon. Best regards, Luke Shore General Manager

10/10 Fantastiskt

Rachael, Brisbane

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great property for my family, apartment large and clean and pool was amazing
Bodde här 3 nätter i september 2020
Svar från Matt Jones 20 okt. 2020
Dear Racheal Thank you for providing feedback on your stay at Breakfree Diamond beach. We are pleased to hear you enjoyed your stay and the facilities, and look forward to weloming you back in the future. kind regards Matt Jones Front office manager

8/10 Bra

Sam, Ipswich QLD

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Check in was easy and fast with very friendly staff that accommodated our need for 2 car parking bays. Pools were amazing. One cold, one heated and 2 hot tubs, so perfect for all weather across the day. Room was clean and well stocked with kitchen essentials/towels/extra pillows blankets
Bodde här 5 nätter i september 2020
Svar från Matt Jones 20 okt. 2020
Dear Sam Thank you for providing pfeedback on your stay at Breakfree Diamond beach. We are pleased you and your family enjoyed your stay. I will pass your positive feedback onto the teams. We look forward to seeing you again in the future. Kind regards Matt Jones Front Office Manager

8/10 Bra

Steve

Reste med familjen
Bodde här 3 nätter i augusti 2020

10/10 Fantastiskt

Jess, Brisbane

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet och bekvämligheter
Bodde här 2 nätter i augusti 2020

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Bekvämligheter
The pool and hot tubs were amazing for the kids and adults a like.
Bodde här 2 nätter i augusti 2020

8/10 Bra

Jeanette

Gillade: Renlighet, personal och service och rummets bekvämlighet
Nice place to stay although a bit dated and doesn’t Have lifts. Staff were friendly.
Bodde här 5 nätter i februari 2020

6/10 Okej

Roger

Gillade inte: Boendets skick och faciliteter
Like curates egg. Good in parts
Nice for families. Digger started up at 6.4o 100 yards away. When we mentioned this we were told this was mentioned on website. Got 20 dollars back eventually. The odd coockroach was perhaps inevitable
Bodde här 2 nätter i januari 2020

8/10 Bra

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
For a deluxe apartment that was renovated, it felt a little dated and tired. Apart from the floors, main bathroom and kitchen benchtops, everything looked original. The mattress on the bed in the master bedroom was a joke. The springs on one side of the bed were broken and poking through the mattress if sat on the edge. This could cause serious injury for someone if it isn't attended to. The shower for the en-suite could have some attention to remove signs of mould build up. All sliding doors need new rollers and they were actually very difficult to lock up. The facilities were great as we have stayed previously and the location is perfect away from the hustle of Surfers, but the convenience of good beaches, restaurants and Pacific Fair.
Bodde här 6 nätter i januari 2020
Svar från Guy Feest, General Manager 15 aug. 2021
Thank you for your rating and your considered review of the resort and the facilities. We value all the feedback that we receive to help us improve the facilities and services that we offer. Regards,

4/10 Dåligt

Verifierad resenär

Bodde här 3 nätter i januari 2020