Hotell i Guaynabo

“Not at all what I remembered from staying here years ago. Service is very poor. Food is average. Hotel public areas need a lot of TLC. For what we payed, I don’t believe it is worth it.”

“Okey”

“We booked two rooms; one was good. The other had a broken AC and smelled damp. The staff took the problem seriously and tried to resolve it. When that didn’t work, we were given a new room that was good in every way. The staff were consistently excellent! The pool is minimal, absolutely not what I expected. As a result, none of us or our three children wanted to swim. The breakfast was poor—neither tasty nor offering a good selection. It was okay, but not worthy of the Hyatt name.”

“Lo único malo que no lo encontraba porq está en el 4 piso de un hospital 😂😂😂pero por todo lo demás excelente la gente súper la atención bien y las habitaciones muy cómodas y limpias y barato perfect 👌”

“Issues with double charging A week after check out and still getting charge for the room Spoke with manager and confirm an issue with accounting. And not refunds has been made”

“Todo perfecto como siempre! Recomendado al 300%”

“Hotellet var helt okej. Vi hade förväntat oss något helt annat. Frukosten va ingen vidare, inget märkvärdigt med frukosten och väldigt dyrt. Skulle inte rekommendera att köpa till frukost. Personalen var trevliga. ”

“Housekeeping took forever to clean room they come at 3pm to clean roo.”

“Ett fantastiskt hotell med vacker omgivning och väldigt trevliga rum. ”

“Charges daily MISCELLANEOUS fee, after 7 days I was there an extra $450.00. That’s on top of the grand total.”

“Had some issues with electricity being out for most of the stay. Was not the hotel’s fault - impacted the entire area ”

“Mer hostel än hotell. Okej bemötande av personal. "Continental breakfast" var rostbröd, jordnötssmör och färska äpplen. Mysig liten gata i universitetsområdet, men lååångt om man vill promenera till stränderna.”

“Fint hotel i närheten av flygplatsen. Nära till stranden och beachen. Trevlig pool. Bra frukost för att vara i Puerto Rico/USA.”

“Ocean view room was nice. The door opens so you can experience outside a little. You can relax and party at the hotel if that’s what you’re looking for. Very pricy for food and drinks but overall good experience.”

“Everything ok with the room, and the customer service ok but the hotel has a lot of hidden fees and they don't tell you until you check out, you see extra charges on your card and also they don't send you a receipt to see what are those charges you call them and they tell you what are those charges but never sent you the receipt.”

“Amazing”

“La idea de este hotel es increíble, sin embargo, no es un All Inclusive al cual estamos acostumbrados. Para la experiencia All Inclusive se debe pagar adicional, y tienen diferentes paquetes, no puede ser comparado a un all inclusive de Punta Cana o Cancún. Adicional, tienen algunos anuncios para atraer huéspedes, pero aún no los tienen disponibles. Los boogies no estaban disponibles y las veredas que promocionan no están completas. Deben tener una promoción que refleje lo que ellos proveen, no...