Hotell med luftkonditionering i Hakaniemi

“I stay at hotels in Helsinki 40 nights per year and the last year I spent 10 nights at NH collection. Still, when checking me in I did not get a complimentary upgrade even if i asked for it. She said that I must be a member of your program and book directly, and that she does not have any available room. I know this is a lie because there are rooms available. I will never book NH again since I dont get a complimentary upgrade and you do not know your frequent visitors. ”