Hotell nära Hakone pass vägstation

"Vackert hotell med jättevackert läge. Här finns superstor potential. Tyvärr var personalen inte särskilt hjälpsam, baren stängde klockan 21, och det krävdes en reservation att få äta i en tom restaurang… deras onsen skulle också kunna förbättras. Nu såg man inte ut mot den fantastiska utsikten över Mount Fuji eftersom de satt för fönster och persienner. Som sagt - en potential som inte förvaltas. Synd på ett så vackert ställe. Och med den svansföringen borde servicen ligga på en helt annan nivå."

"For this price I expected a completely different standard. There was no food after 20:00, no drinks or snacks available, despite the hotel being located so remotely. The room was very basic, 3 mattresses on the floor and bathroom was very old. The Onsen was available, but it appeared to be a common one, nothing dedicated to the room as it appeared in the pictures. Friendly staff, but we moved on as fast as possible. No effort made to secure any food in the evening, no taxi available and we had to rely on our own uber app to be able to get out of this remote location. On third attempt at 9 am an uber finally accepted."

"Jättefint boende som passade bra för oss med ett litet barn. "

"Wonderful location and excellent service! My one suggestion would be to offer larger sizes in the yukatas to be more inclusive. Also check the consistency - I asked for the largest size on the first day and it was perfect, the next day they changed it to a smaller size when the room was cleaned, and when I requested the largest size again it was much smaller. I thought it was mis-labeled, but the next one was a little bigger although not entirely comfortable. So they vary a lot in actual size."

"Beutiful!"