- Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
- Gillade inte: Personal och service
Low energy and initiative at front desk
Had booked and paid for a larger room with a separate sitting area as we were going to stay with small children and wanted them to go to sleep earlier than us parents. When arriving to the room it is a regular small room. In the end the issue was solved but the staff wasn't either proactive or helpful even though it had gotten late and we had kids with us. Dragged back all our luggage ourselves to the lobby to wait for a larger room to be prepared, no comped drinks or even smiles for the kids from the front desk. I suppose this being an airport hotel the staff has to handle a lot of stressed out and rude clients but in this case we were nice and cordial all the way. A bonus for the bar staff though, that was a much nicer team to talk to.