Hotell i Hamsterley

“Staff were amazing on reception and a shout out to the male manager(?) next door at Beefeater! Excellent service! Room was sufficient for our needs the only thing that would be great would be a smart tv in the room!”

“Good value stay. Room was clean, tidy and had everything needed. Parking was also very easy on the street outside.”

“I didn’t have breakfast so cannot comment, but it looked fresh. Had a coffee but was luke warm, could not be warmed up as it was from a machine. Staff super helpful when I requested to move to a bigger room. Manager was very helpful too. The only thing that let the hotel down is that the walls and floors could be thicker, a family that were staying seemed to let their children run free, up and down the corridors! Was annoying. Could not hear the traffic noise at all. Aircon was nice....

“The location is a perfect ten, but the staff was far from good. First of all, it took us 1.5 hours to check in, and we didn’t sense any effort to speed up the process. There was a complete lack of willingness from the staff to make our experience enjoyable. Our room was also dirty, which unfortunately aligned with the poor check-in experience. The Tan Hill has the potential to be amazing. It has everything going for it—except the staff, who failed to make our stay pleasant.”

“Friendly staff, good location”

“Tired rooms shower poor ”

“Comfy room, generous towels. Arrived late Friday evening, no bother getting a table in the pub downstairs for food- they don't take table reservations, so I wasn't at a disadvantage. Good wide choice on the menu and attentive service. There was a nightwatchman for after hours- what a treasure! He showed me how to access once the pub was closed, helped me empty the bags from the car and carried them to our room all with a friendly, nothing was too much trouble approach. A real asset to the Old...

“Beautiful old castle the room was exceptional and the walk around the grounds was amazing. Breakfast was great would recommend to stay for a slice of history ”

“Incredible value for money. One of the best places I ever stayed at! Thank you again for a wonderful stay.”

“Staff superb, very friendly, wonderful location, room was spotless and the food was fabulous ”

“Breakfast was fab, plenty I f choices ”

“All exceptional,they should have another star. M”

“Room was clean and comfortable. Staff were friendly. Our family enjoyed the buffet breakfast too. Great value for a family on a budget.”

“Wonderful food and service”

“Friendliness and clean and location”

“Very close to all amenities. Room was very clean staff on arrival very pleasant and helpful. ”