Hotell nära Hartford City Hall

“Very clean and was well updated way more than I expected for the price ”

“Breakfast was good the first day, next day it wasn't as good. Breakfast staff was very nice & personable.”

“Hotel is clean, staff was very friendly, bed was hard as granite. Hard to fall asleep, did manage to find a spot where I could sleep. If they were able to change the beds out, would be a 5 star all the way around.”

“Yes”

“Property is extremely needing a major facelift. The property and everything in it is worn out. My guest room smelled of wet puppy and stagnant air. AC unit in wall was filled with dirt and mildew. Refused to turn it on. Stayed there due to cost savings. I'll stay in Edwardsville next time and deal with extra driving. The location has to be renovated or they will be able to sell rooms by the hour. Their HQ leaders would never allow their family members to stay at this location. Guests...

“The room wasn't the cleanest. The breakfast was ok. The staff were helpful and pleasant. The little shampoo bottle in our room was half gone when we arrived. The pool was closed. The hotel is right next to the train tracks.”

“Pool broken and closed down. Room smelt like a whole pack of cigarettes had just been smoked in the room 5 minutes before we checked into the room. Whirlpool in the room was filthy. Bedding is paper thin and the two pillows they have on the bed are flat as can be. ”

“Good hotel for the price, rooms were clean. They served a pretty good breakfast. Few things could use some updating. But again for the price i have no complaints. Staff was very courteous and helpful. ”

“It was overpriced for what you get.”

“After a long day on the road, my wife and I were looking forward to a swim in the pool, but the water was freezing. I stuck my foot in and there was no way I was getting in that cold water.”

“The breakfast menu was fresh.”

“One of your breakfast ladies was especially kind and helpful to us. Even tho she was busy, she took time to answer our questions. Her name was Tonya (maybe taylia). Our second morning she came and asked if we needed anything else. She was kind and helped make our stay more enjoyable. ”

“Absolutly disgusting. I checked in last night and the kid had no idea what was going on. Follow that up with the room was disgusting, I had no towels or toilet paper, and soon after gwtting here there was no body in the office to assist. Long story short I went to the office this morning to get toilet paper and wasnt even asking for a refund just letting the gentleman know my experiance and all he had to say is "just so you know youre not getting a penny back". Worst customer service i ever...