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Recensioner av Hepburn Escape Villa

4 out of 5
Hepburn Escape Villa
3 Forest Avenue, Hepburn Springs, VIC

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 41 av 72 recensioner" "
8 - Bra i betyg. 9 av 72 recensioner" "
6 - Okej i betyg. 14 av 72 recensioner" "
4 - Dåligt i betyg. 8 av 72 recensioner" "
2 - Väldigt dåligt i betyg. 0 av 72 recensioner" "

8,2/10

Renlighet

6,8/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

6/10 Okej

Natu

Gillade: Boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Tina

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Beautifully appointed accommodation. Loved the open flow from bathroom, bedroom, living to balcony. Very peaceful. Would be so cosy in colder weather to be able to use the fire. Loved our stay!
Bodde här 3 nätter i februari 2024

10/10 Fantastiskt

Tom

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Ralph, Frankston South

Bodde här 3 nätter i januari 2024

8/10 Bra

Kristen

Reste med sin partner
Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Joshua

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Diane

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The architectural designed villa was well thought out and exceptional. Great 3 night stay. Explored Hepburn Springs, had a spa day which totally relaxed me. Would highly recommend this accommodation and spa facility. Great dining options nearby but you could easily self cater as the kitchen is fully equipped. A thoughtful hamper was waiting for us with great local produce. Toiletry products provided were lovely and the in room spa Bath was amazing. Planning my next trip down. Would visit all year round.
Bodde här 3 nätter i januari 2024

6/10 Okej

Sepi

Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Hongmei

Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Deahana

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful modern room with fire and spa
Bodde här 1 natt i november 2023

6/10 Okej

Mark and Peita

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
This property is beautiful to look at the features are lovely. I was disappointed in the condition of the room broken blind, broken towel rail and spa tap. Not cleaned effectively cobwebs and dust filled room. It is in a nice area and quiet but unfortunately the cleaners hired do not complete a proper clean.
Bodde här 2 nätter i oktober 2023

8/10 Bra

Rebecca

Gillade: Boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023

6/10 Okej

Claire

Reste med sin partner
Gillade: Renlighet
This villas are lovely and are in a well set out and maintained area. They are spacious and the outlook is lovely. We had a few issues with using the entry code system, the remote for the fireplace not working and inadequate kitchen cooking equipment. Also the Venetian blinds at one end of the villa only block some of the light from security lights which are on all night.
Bodde här 4 nätter i september 2023

10/10 Fantastiskt

Vera

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I liked that the property is next to the hotsprings
Bodde här 1 natt i september 2023

8/10 Bra

Nicole

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet
Lovely place however finding were to check in took a bit, the curtains were very dirty and the shelf/behead hadnt been dusted in a long time which was yuk. Upon checking out the receptionist lady was very rude didnt greet me or even ask how my stay was just wrote down my room number and said next. She was to busy worrying about massage bookings than seeing out customers. Wont be back

10/10 Fantastiskt

Chris

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Property is great, probably the best in the area, make sure that bed head get dusted every now and then otherwise it was the best, will be back !
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Michelle

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great for a winter escapee with fireplace and spa. Very relaxing and clean hotel. Check in/out was super easy
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Shannon

Gillade: Renlighet och boendets skick och faciliteter
Nice getaway. All as advertised - very quiet, quite clean, very relaxing.
Bodde här 2 nätter i maj 2023

10/10 Fantastiskt

Joseph

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very nice and very large room
Bodde här 2 nätter i maj 2023

6/10 Okej

Kelly

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet
The room itself was lovely and very lovely the spa was amazing and bed comfortable very nice atmosphere pbut there was food or something stuck too the floor in the dining area and alot of dust behind the bed head which took away that luxury feeling which was a shame.
Bodde här 1 natt i april 2023

8/10 Bra

Clint

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i april 2023

8/10 Bra

Michael

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Great spot, great facilities. Ideal for a getaway.
Bodde här 2 nätter i mars 2023

10/10 Fantastiskt

Peter

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We loved the design and quality of the villa we stayed in. It really was a luxurious escape from our everyday lives. Especially enjoyed the mineral baths close by.
Bodde här 2 nätter i mars 2023

10/10 Fantastiskt

Stephanie

Gillade: Renlighet och boendets skick och faciliteter
Beautiful stay, would recommend
Bodde här 2 nätter i mars 2023

6/10 Okej

Elissa

Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Nicole

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful villa, quiet place, perfect for relaxation.
Bodde här 4 nätter i februari 2023

10/10 Fantastiskt

Aaron

Gillade: Renlighet och rummets bekvämlighet
Villa #3 had a wonderful outlook. Very roomy. A few little upgrades and the place would be amazing.
Bodde här 4 nätter i februari 2023

10/10 Fantastiskt

Vanessa

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Our villa was perfect for the three nights we stayed in Hepburn. It was in a great location for walking to the mineral spas, day spa and the brewery. Very nice and quiet and very clean. We had no faults what so ever. Would highly recommend.
Bodde här 3 nätter i februari 2023

10/10 Fantastiskt

Bridget

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Absolutely blissful. Could not fault our stay. The accomodation and facilities were excellent, well thought out and the peace and quiet was divine ! 10/10.
Svar från Shaz 13 jan. 2023
Hi Bridget We are so happy that you enjoyed everything about your stay Kind Regards Hepburn bathhouse and spa

10/10 Fantastiskt

ANTHONY

Bodde här 1 natt i november 2022

10/10 Fantastiskt

Jodi

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property was a lovely spot for me and my husband to get away without kids and enjoy the peace and serenity.
Bodde här 1 natt i oktober 2022

8/10 Bra

Cindy

Bodde här 1 natt i oktober 2022

6/10 Okej

Tulay

Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 1 natt i september 2022

10/10 Fantastiskt

peter

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Perfect getaway , clean and relaxing . Best spa
Bodde här 1 natt i september 2022

10/10 Fantastiskt

Salma

Bodde här 1 natt i juli 2022

10/10 Fantastiskt

Paul

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Wonderful apartment
Bodde här 1 natt i juni 2022
Svar från HBS 7 juli 2022
Thank you, we appreciate the tie it takes to write a review. We are glad that you enjoyed your stay and look forward to seeing you here one day again. Kind regards, Hepburn Bathhouse & Spa.

4/10 Dåligt

Ashlee

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i juni 2022

10/10 Fantastiskt

Rachrl

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Really luxurious property. Would be nice to have a bar fridge with snacks and water to purchase.
Bodde här 1 natt i juni 2022
Svar från KT 27 juni 2022
Thank you for your review, we are glad that you enjoyed your stay. We are actually implementing a minibar this week. Safe travels and I hope we see you again soon. Kind regards, Hepburn Bathhouse and Spa

10/10 Fantastiskt

Adrian

Bodde här 1 natt i april 2022

4/10 Dåligt

Sharon

Reste med sin partner
Noisy, can hear the people upstairs walking and talking. Called to get the wifi password and no wifi. Asked for a call back and still waiting. No clear directions for check in. Dusty and spider webs everywhere on the balcony area. Jacuzzi needs a clean.
Bodde här 1 natt i mars 2022

8/10 Bra

Enza

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Fantastic place to stay but had issues with Netflix, aircon, and tv
Bodde här 1 natt i mars 2022

10/10 Fantastiskt

Xin

Bodde här 1 natt i mars 2022

4/10 Dåligt

John

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The property was advertised as a 4 star property with loads of features. But on arrival, 1. Netflix was not working and could not be fixed for the duration of our stay. 2. The oven was not working and there was no microwave available. 3. There was no coffee machine even one was advertised. 4. The floor was dirty and didn't look like it was even cleaned. 5. One of the towels provided had multiple stains on it. 6. When help was asked for through the contact no. provided, they were very hard to contact. When contacted, they said they would send someone to have a look but no one came. When we finally went to the reception at the bathhouse, Cass was very helpful and did her best to help us. All in all a very disappointing experience. We wanted to check out early and it was approved by Hepburn escape villa but our refund only finally got approved today from Wotif (Expedia) after multiple phone calls to Expedia over a no. of weeks. I will definitely not be back to Hepburn Escape Villa unless they lift their game and standards. I will also have second thoughts about booking anything through Expedia as they ran me round in circles just to get back the refund which Hepburn Escape Villa had already approved 5 weeks back.
Bodde här 6 nätter i januari 2022

10/10 Fantastiskt

Lisa

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Absolutely beautiful modern amenities, we spent most of our stay inside the room. Because of this I think they would benefit from providing wifi considering the price of the stay.
Bodde här 2 nätter i januari 2022

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Night Away
Check in was good and room was great comfort and clean
Bodde här 1 natt i december 2021

10/10 Fantastiskt

Jaspreet

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Perfect for a couple getaway
Bodde här 1 natt i december 2021

4/10 Dåligt

Kingsley

Gillade inte: Rummets bekvämlighet
Romance killer
I found checking in a nightmare trying to work out where to go, the information booklet was just full of rules, the noise from people walking above us was almost unbearable. The spa was big but uncomfortable and hard to get in and out.
Bodde här 1 natt i december 2021

10/10 Fantastiskt

Shaun

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Fantastic place well priced
Bodde här 1 natt i december 2021

6/10 Okej

Geoff

Gillade inte: Bekvämligheter
Booking in process poorly done. Had to return to reception because key wasn’t provided. Electronic code for building entry didn’t work. One wine glass in room - housekeeping disinterested, did not respond!
Bodde här 1 natt i november 2021

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
For the price of the room, we expected a lot more. All glassware, cutlery and plates were absolutely disgusting, The fireplace heater stopped working on our last night (absolutely freezing) and I wouldn’t recommend buying their tasting platter as it was just old bread, fruit and a salad on a plate! The staff were so lovely and communicated with well which made the stay a little more bearable.
Bodde här 2 nätter i juni 2021