Hotell nära Himchori-vattenfallet

“I have written a personal mail to the General Manager explaining the issues”

“Yes, all good ”

“Our stay at Mermaid Eco Resort was nowhere near a plain sailing. I booked a Studio room called LAKE OSHO. We were visiting during the late monsoon & it was drizzling all day. There was no electricity (because of a phase to ground fault of local electrical line) for a prolonged time from the get go. Even after the power was restored, it didn’t remain seamless. The generator backup was laughable & I might be wrong but didn’t see it in action. The ventilation fan of the washroom was inoperable....

“I had a very good experience at the hotel. The staff were delightful and quick to help. My room was well equipped for a business visit with good working space and wifi, as well as being comfortable, quiet and had a great view towards the beach and sea. I used the gym, ate breakfast and had coffee from the coffee bar - all very acceptable. It has my recommendation”

“Good”

“Very clean and calm place to stay at ... I enjoyed every night there from breakfast service to the staff attending to my every need ... I will definitely stay there again and advise everyone to book a stay there you won't be disappointed.”

“Good place to stay but property needs updated too old”

“Room was spotless and the staff were awesome Nice spa”

“It was a wonderful experience overall. The staff were very kind, the food was excellent (though expensive, which we expected for Cox’s Bazar), and we appreciated the free car service. We also didn’t face any hidden charges. However, we had one concerning incident during housekeeping. On the second day, my wife left her foundation makeup on the table before we went to the beach. When we returned, the room had been cleaned and some items had clearly been moved around. The foundation box was...

“All the electric appliances didn’t work properly, had trouble having showers ”

“I didn’t like the room, the wall broken , duvet was dirty, I asked to change this so many times no one care , bathroom was not clean ”

“Otroligt fint och lyxigt hotell. Allt var toppklass förutom att vi inte kunde vara vid den fina poolen på grund av hög intensiv musik från morgon till kväll. När vi bad dem sänka ljudet så höjde de snart igen. ”

“Staff very unprofessional and room amenities was not sufficient for the guests”