Hotell i Hoà Hội

"Q"

"Our room was wonderfully cosy and beautifully decorated, with a spacious bunk bed that our kids absolutely loved—a rare and thoughtful touch compared to the usual double bed in family rooms. What truly sets this hotel apart is its exceptional team. When my wife had a medical emergency, the staff went above and beyond: one kindly drove us to the hospital and stayed with me throughout to help translate, while another looked after our two children and kept them happily entertained. Their kindness, professionalism, and genuine care made all the difference. A heartfelt thank you to the entire Iconic Long Hai Hotel staff—you turned a challenging situation into an experience of outstanding hospitality. Would highly recommend."

"Rummen och hotellet var rent och fint. Fint poolområde, dock svårt att få solstolar då gäster var nere vid poolen vid 6-7 tiden för att reservera dem. Maten var god på de restaurangerna. Det fanns nästan inga restauranger utanför hotellområdet att gå till, det fanns inte heller några affärer inom gångavstånd som var öppna."

"Great resort with a relaxing and harmonious vibe. A lovely beach accessible from the resort or a lovely pool for those who prefer that instead. The room was clean and private, high standard. We also enjoyed good breakfast and dinner service along spa treatments. Family friendly! Would recommend strongly."

"Firstly, I must commend you on the exceptional quality of the hotel room and the pool area. The room was beautifully designed, immaculately clean, and provided all the comforts one could wish for. The pool area was equally impressive, offering a relaxing and pleasant environment that greatly enhanced our stay. However, I regret to inform you that our experience at the hotel restaurant was far from satisfactory. The service was consistently disappointing, with wait times for meals stretching between one and two hours on multiple occasions. Additionally, there were several instances where drinks were served only after the food had already been brought to the table, even after multiple reminders. Many times, we saw other guests give up and leave the restaurant without being served. Out of the seven days we stayed at the hotel, we were given two dinners without payment due to the poor service. Upon arrival we were told that the free minibar, including only two beers and four sodas, where the only free drinks included. However, after we contacted Expedia about this they said the one refill per day was complimentary and called the hotel. I believe that with improvements to the restaurant service and overall service, your hotel could offer a much better experience for all guests. However, based on our experience, the service significantly brought down the overall rating."