2/10 Väldigt dåligt
Oriana Albornoz
Reste med sin partner
15 dec. 2025
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Our experience with this hotel was terrible. A few days after we had already paid for our reservation, we were informed that the room would not be available. We were offered an inferior option, smaller and without an ocean view, even though we had paid extra for an ocean-view balcony. When we requested a refund for the additional amount, they refused. We spent hours speaking with different managers without reaching a solution.
Later, the hotel confirmed by message that we would receive the original room and sent us a receipt with the details. However, when we arrived at the hotel at night, we were assigned a completely different room, and they presented a different receipt, claiming that was what we had paid for. When we showed our confirmation, the staff was confused and the property owners never answered our calls.
Because the room they assigned was worth much less and no refund was offered, we decided to leave. It was past midnight and we could not find another hotel, which made our first night in Hawaii extremely stressful. Over the following days, both the hotel and Expedia refused to issue a refund, claiming it was a cancellation, when in reality the hotel failed to provide the service we had paid for. This situation ruined the beginning of our vacation.
Oriana Albornoz
Bodde här 11 nätter i december 2025