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Recensioner av Best Western The Plaza Hotel

2.5 out of 5
Best Western The Plaza Hotel
3253 N Nimitz Hwy, Honolulu, HI

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 861 av 1758 recensioner" "
8 - Bra i betyg. 512 av 1758 recensioner" "
6 - Okej i betyg. 241 av 1758 recensioner" "
4 - Dåligt i betyg. 87 av 1758 recensioner" "
2 - Väldigt dåligt i betyg. 57 av 1758 recensioner" "

8,6/10

Renlighet

9,0/10

Personal och service

8,0/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Carles

Bodde här 1 natt i juni 2022
Svar från Guest Services 23 juni 2022
Mahalo for staying with us Carles

8/10 Bra

Pia

Gillade: Renlighet och personal och service
Ok hotell med transportservice!
Rummet rent, poolområdet ok, frukosten till belåtenhet, personalen mycket trevlig o hjälpsam! Bra att det ingår transport från o till flygplatsen! Vi är nöjda med vistelsen!
Bodde här 2 nätter i maj 2022
Svar från Guest Services 11 juni 2022
Thank you for your review!

8/10 Bra

Paul santos

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff,awesome breakfast
Bodde här 3 nätter i maj 2024

8/10 Bra

Tomoyuki

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
とてもきれいなホテルでした。ワイキキからは離れてるため観光目的だと若干使いにくいかも。
Bodde här 4 nätter i maj 2024

4/10 Dåligt

Gregory, Rosemeadow

Reste med familjen
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
Too close to freeway, noisy. No trolleys to assist with bags.
Bodde här 1 natt i maj 2024

8/10 Bra

Hermann, Moraira

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Zimmer, Betten, Ausstattung, Pool, Frühstück alles soweit in Ordnung. Aber: unglaublicher Strassenlärm Tag und Nacht gleich neben einer Schnellstasse, dazu eine richtig laute Aircondition - "schlafen" geht anders...
Bodde här 2 nätter i maj 2024

8/10 Bra

Yadira

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I appreciated that there was a shuttle to the airport. It was one less thing to worry about
Bodde här 7 nätter i maj 2024

8/10 Bra

Preston Marcedes, Chase

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i maj 2024

8/10 Bra

Frank, Yigo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Awesome location. Restaurants are within walking distance.
Bodde här 1 natt i april 2024

6/10 Okej

Sherry

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Adjusting the water temp in the shower was a nightmare. Hot breakfast sandwiches were inedible.
Bodde här 1 natt i maj 2024

8/10 Bra

Norlita, Kapaa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cleanliness, breakfast and parking
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Shirley, Aiea

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed complimentary breakfast. Easy to get from parking lot to elevators. Rooms were clean but mattress a little staff in the middle with sagging on one end when sitting. Overall, great amenities for the price.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Arch

Reste med familjen
Gillade: Boendets skick och faciliteter
Close to airport
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

michele

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The young woman who checked us in was very friendly and helpful It made the experience very pleasant The surrounding neighborhoods are industrial but it’s VERY convenient to the airport and only 30 minutes from Waikiki if there is no traffic
Bodde här 1 natt i maj 2024

8/10 Bra

Bill, Bayfield

Reste med familjen
Gillade: Personal och service och bekvämligheter
located next to freeway
Bodde här 1 natt i maj 2024

8/10 Bra

Cynthia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was friendly. Road noise wasn’t too bad.
Bodde här 1 natt i maj 2024

6/10 Okej

rodney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to international airport
Bodde här 2 nätter i april 2024
Svar från Guest Services 14 maj 2024
Thank you for taking the time to leave a review. We are glad to hear that you found our location convenient for its proximity to the international airport.We strive to provide an excellent experience for all our guests, and we would appreciate any additional feedback you might have on how we can improve your stay. Your insights are valuable in helping us enhance our services.We hope to have the opportunity to welcome you back and provide a more satisfying experience on your next visit.

2/10 Väldigt dåligt

Graciela E.

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was an unpleasant experience from BW The Plaza HNL location. Staff incompetence and poor customer service skills; noisy surroundings. Oahu is such an amazing island and does NOT deserve a property and the kind of customer services from this exact hotel.
Bodde här 1 natt i maj 2024
Svar från Guest Services 14 maj 2024
Thank you for sharing your feedback. We deeply apologize for the unpleasant experience you had at our hotel. It is disappointing to hear that our service did not meet your expectations and that you found the surroundings noisy.We take your comments about staff competence and customer service very seriously. Please be assured that we will address these concerns with our team to ensure improvements are made. Your experience does not reflect the high standards we strive to maintain, and we are committed to making necessary changes.We appreciate your feedback as it helps us to enhance our services.

10/10 Fantastiskt

Howard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Awesome everything
Bodde här 1 natt i maj 2024
Svar från Guest Services 14 maj 2024
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!

10/10 Fantastiskt

Howard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Guest Services 14 maj 2024
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!

6/10 Okej

Pei

Reste med familj och småbarn
Convenient to airport
Bodde här 1 natt i april 2024
Svar från Guest Services 11 maj 2024
Thank you for sharing your feedback. We're glad you chose to stay with us at Best Western The Plaza Hotel and hope you had a comfortable visit. We appreciate your comments as they help us improve our guest experience. We hope to see you again soon!

10/10 Fantastiskt

Fnu

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
None
Bodde här 3 nätter i april 2024
Svar från Guest Services 14 maj 2024
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!

6/10 Okej

VERONICA

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
No breakfast as stated until after 7 am. No where to drink or have a light meal within the facility. Went hungry and thirsty as no milk or tea in room. Disappointing
Bodde här 1 natt i april 2024
Svar från Guest Services 11 maj 2024
Thank you for your feedback. We apologize for the inconvenience with our breakfast hours and dining options. We're reviewing our amenities to better serve our guests. We hope to offer you a more satisfying experience on your next visit. Please let our front desk know how we can make your stay more comfortable.

10/10 Fantastiskt

Sheila

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No restaurant except for breakfast, which was wonderful.
Bodde här 1 natt i april 2024
Svar från Guest Services 9 maj 2024
Mahalo for your review, Sheila! We appreciate your feedback.

6/10 Okej

Iretha

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
convenient. that's the only good thing i have to say.
Bodde här 1 natt i april 2024
Svar från Guest Services 9 maj 2024
Mahalo for your feedback Iretha. We appreciate you choosing to stay with us.

10/10 Fantastiskt

Tammy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was friendly enough. Property could use a remodel. Not much to do near the hotel within walking distance as far as dining locations/ shopping.
Bodde här 7 nätter i april 2024
Svar från Guest Services 9 maj 2024
Mahalo for your review, Tammy. We appreciate your feedback.

6/10 Okej

Juliana

Gillade: Renlighet och boendets skick och faciliteter
Muy caro el parqueo
Bodde här 3 nätter i maj 2024
Svar från Guest Services 9 maj 2024
Mahalo for staying with us Juliana. We appreciate your review.

10/10 Fantastiskt

Arcy

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I loved everything about it
Bodde här 2 nätter i maj 2024
Svar från Guest Services 9 maj 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

10/10 Fantastiskt

Nina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a great overnight stay
Bodde här 1 natt i april 2024
Svar från Guest Services 9 maj 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

10/10 Fantastiskt

Michele

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking was a huge factor for me and I was very happy that this stay would have parking available. However, paying for the parking was disappointing but not a deal breaker
Bodde här 2 nätter i maj 2024
Svar från Guest Services 9 maj 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

8/10 Bra

Joanne

Reste med sin partner
Gillade: Personal och service
We appreciate the kindness and helpfulness of some of the staff. We wish for some of the front desk staff to be more welcoming.
Bodde här 1 natt i april 2024
Svar från Guest Services 9 maj 2024
Thank you for recognizing the kindness and helpfulness of our staff at Best Western The Plaza Hotel. We value your feedback about our front desk and are committed to enhancing our welcoming atmosphere. We look forward to your next visit and improving your experience.

8/10 Bra

Damien

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Guest Services 9 maj 2024
Mahalo for staying with us Damien!

10/10 Fantastiskt

Jay

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Guest Services 9 maj 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

8/10 Bra

Jim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was close to the airport and the #20 bus runs from the ship terminal #2 all the way to the airport which was very convenient.
Bodde här 2 nätter i april 2024
Svar från Guest Services 9 maj 2024
Thank you for staying with us at Best Western The Plaza Hotel and for noting our convenient airport location. We appreciate your observations about the surrounding area and are committed to ensuring a welcoming and safe environment for all our guests. We hope to welcome you again soon.

6/10 Okej

Gregory, kekaha

Bodde här 1 natt i maj 2024
Svar från Guest Services 9 maj 2024
Thank you for sharing your feedback about your recent stay at Best Western The Plaza Hotel. We're always looking to improve and appreciate your insights. We hope to have another opportunity to provide you with a better experience in the future.

10/10 Fantastiskt

Kentaro, yokohama

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Guest Services 9 maj 2024
Mahalo for the review! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

10/10 Fantastiskt

Amy

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location at an affordable rate. Very friendly knowledgeable staff ready to assist with whatever they can offer. Quickest smoothest check in above others in last five years of travel.
Bodde här 1 natt i februari 2024
Svar från Guest Services 9 maj 2024
Mahalo for your review! We're pleased to hear our check in process was quick and smooth :) We hope to see you again soon!

10/10 Fantastiskt

Kathleen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nothing unique
Bodde här 1 natt i april 2024
Svar från Guest Services 9 maj 2024
Mahalo for your feedback. We appreciate you choosing to stay with us.

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Guest Services 9 maj 2024
Mahalo for staying with us!

10/10 Fantastiskt

Tere

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The servicenode the people in recepción
Bodde här 1 natt i april 2024
Svar från Guest Services 9 maj 2024
Mahalo for staying with us! We appreciate your feedback.

10/10 Fantastiskt

Joshua

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved everything! The pool was open, the bed was cozy, a lot has went into making sure I felt welcomed, breakfast was delicious and the staff were great!!
Svar från Guest Services 30 apr. 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that you found everything to your liking. Your satisfaction is our top priority, and we're glad that our amenities, comfortable accommodations, delicious breakfast, and friendly staff contributed to a memorable experience. If you ever find yourself back in the area, we'd be delighted to welcome you back for another enjoyable stay!

8/10 Bra

Melanie

Bodde här 1 natt i april 2024

8/10 Bra

Mikey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good hotel in a good location but they will charge separately for the parking $40 a day.
Bodde här 7 nätter i april 2024
Svar från Guest Services 9 maj 2024
Mahalo for your review! We appreciate your patronage and hope to see you again in the future.

10/10 Fantastiskt

Laura E

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay and very close to the airport
Bodde här 2 nätter i april 2024
Svar från Guest Services 30 apr. 2024
We're delighted to hear that you enjoyed your stay with us and found our location convenient. If you have any further feedback or if there's anything we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back on your next visit to the area!

8/10 Bra

Thomas

Reste med sin partner
Gillade: Personal och service och bekvämligheter
First time in Hawaii and only used the room to sleep in.
Bodde här 4 nätter i april 2024
Svar från Guest Services 30 apr. 2024
Thank you for your feedback. We're pleased to hear that you had a positive experience overall. If there are any areas where you think we could improve to earn that extra star next time, please feel free to let us know. We value your input and strive to make every guest's stay as enjoyable as possible.

8/10 Bra

Marius

Reste med familj och småbarn, Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to Honolulu Airport which is convenient
Bodde här 1 natt i april 2024
Svar från Guest Services 30 apr. 2024
We're pleased to hear that our proximity to the Honolulu Airport was convenient for you. If there's anything else you enjoyed about your stay or any suggestions you have for improvement, please feel free to share. We value your feedback!

10/10 Fantastiskt

Patricia

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff very friendly, clean place. Definitely would recommend anyone to stay at the hotel.
Bodde här 6 nätter i april 2024
Svar från Guest Services 30 apr. 2024
Thank you for your kind words! We're delighted to hear that you found our staff friendly and our hotel clean. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back again in the future.

8/10 Bra

Gregory

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Aki

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Breakfast is really hard to serve. Always long line.
Bodde här 1 natt i april 2024
Svar från Guest Services 27 apr. 2024
We appreciate your feedback regarding breakfast. We apologize for the inconvenience of long lines during breakfast service. Your comments are valuable, and we'll work to improve our breakfast process to make it more efficient and enjoyable for our guests. Thank you for bringing this to our attention, and we hope to provide a better experience for you in the future

6/10 Okej

Leszek

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Ungeziefer und Kakerlaken im Wohnzimmer und Badezimmer - überall Laut von der Autobahn
Bodde här 1 natt i april 2024
Svar från Guest Services 27 apr. 2024
We're truly sorry to hear about your unpleasant experience. Dealing with bugs and noise disruptions is not acceptable, and we apologize for failing to provide you with a comfortable stay. Your feedback is crucial, and we'll promptly address these issues to ensure they're resolved.