"Late check-in after a 20-hour flight from Europe. We are met by a musty smell and generally poor air quality. We turn on the AC and go to bed. The next day, we discover a cracked toilet, door frames with no paint, and a shower curtain hanging down because the fitting has come loose from the cracked tiles. The bathtub sealant has 25–30 cm long cracks. The bathroom air vent is full of dust, the mirror fogs up after the slightest shower — virtually no ventilation, really unhygienic and definitely NOT recently renovated!
I go to the front desk and ask for a new room, since I had booked a “recently renovated room” — yes, that’s exactly what it says in my booking. The room is barely 1–2 stars.
After two separate discussions, I am first promised a better room, only to later be told, when it’s time to switch, that I’ll have to “settle” for an equivalent (recently renovated) room.
The breakfast was substandard — we only ate 2 out of 4 days. This is an overall terrible hotel, with an unfriendly manager and a total scam!
I believe Hotels.com should remove this hotel from its listings, as it tarnishes the reputation of other affiliated hotels that actually deliver what they promise in their marketing."
