Hotell nära Illinois State Capitol

“Cleaning crew barged into the room at 8:15 am without knocking while I was in the bathroom and my wife in bed. After I stopped them they never came back. When we returned to the hotel at 3 pm and found the room unserviced we called the front desk only to be told that the crew had already “left for the day.” To their credit when we returned that night the room was cleaned. But the experience was to say the least not consistent with expectations. ”

“The room is clean, but the exterior is under construction”

“On my visit third week of April is was 80+ degrees outside. I checked in shortly after 9pm and went to my assigned room - it was overly warm so I immediately checked the thermostat to make sure it was working. It was set at 68 degrees, but the room was 77 degrees. I grabbed my things and went back to the front desk to report that the HVAC was broken in that room and could they reassign me. They promptly did so and upgraded me to a suite. I went to that room and faced the same problem, realizing...

“Many little ants in our room after opening a soda”

“Clean, friendly, helpful, very good breakfast.”

“There was a bug in the room on microwave and the toilet wasn’t clean properly ”

“I did not try the air conditioning. There is no spa or pool. Though it could use some updates and repairs. The staff are great. Very welcoming and kind.”

“Excellent ”

“The gentleman that took care of the breakfast was so kind and caring. Every front desk staff member we came in contact with was fantastic and so helpful.”

“Chelsea is great!”

“Roach infested”

“Breakfast was basic but good. Rooms clean and huge. Wish it had a hot tub but overall super great property. Close to lots of food as well. ”

“No continental breakfast”

“Not enough handicap parking. Never an open spot. Receptionist not very friendly. We stayed for 2 nights and were given only 2 wash cloths. Upon returning for the second night, housekeeping had not touched our room. No clean towels, trash was full. Called for towels and they brought some up. States they only clean rooms every other day. Hair dryer broken and kept falling off the wall. As much as we paid for the room I would expect better service. Will not use Hilton again in the future.”

“You get what you pay for, good hotel for the money paid. Very friendly staff However breakfast was very unhealthy and only had disposable plates and cups, no fruit or vegetables.”