Hotell nära Illinois State Museum

“Clean room and staff”

“The room is clean, but the exterior is under construction”

“On my visit third week of April is was 80+ degrees outside. I checked in shortly after 9pm and went to my assigned room - it was overly warm so I immediately checked the thermostat to make sure it was working. It was set at 68 degrees, but the room was 77 degrees. I grabbed my things and went back to the front desk to report that the HVAC was broken in that room and could they reassign me. They promptly did so and upgraded me to a suite. I went to that room and faced the same problem, realizing...

“There was a bug in the room on microwave and the toilet wasn’t clean properly ”

“I did not try the air conditioning. There is no spa or pool. Though it could use some updates and repairs. The staff are great. Very welcoming and kind.”

“Roach infested”

“Many little ants in our room after opening a soda”

“Clean, friendly, helpful, very good breakfast.”

“Breakfast was basic but good. Rooms clean and huge. Wish it had a hot tub but overall super great property. Close to lots of food as well. ”

“No continental breakfast”

“It was a great choice the drinks and food were a plus. I did notice some staff helped some more than others, I observed some picking up plates from tables and I am disabled and no one offered any assistance. It was very obvious. I also was patiently waiting for food to be replenished and when finally gave up it suddenly appeared! Coincidence maybe? Maybe extent bar hours out an hour or more, it felt rushed. ”

“Not enough handicap parking. Never an open spot. Receptionist not very friendly. We stayed for 2 nights and were given only 2 wash cloths. Upon returning for the second night, housekeeping had not touched our room. No clean towels, trash was full. Called for towels and they brought some up. States they only clean rooms every other day. Hair dryer broken and kept falling off the wall. As much as we paid for the room I would expect better service. Will not use Hilton again in the future.”

“Good”

“All HIEX are about the same. I loved the spacious rooms & the bed was comfortable. The carpets were rather dirty—at least that’s what the bottom of y feet showed.”

“The staff was very friendly and my room was nice. The hotel was quiet for being very busy, which was nice. The heater in my room was not working properly. There was an electrical burning smell when I turned it on, which was strange. I tried the regular fan setting and it seemed to work fine. The breakfast selection was lacking and the hot food was not great. This was surprising since I've had really good experiences at Country Inn and Suites locations. ”