Exteriör

Recensioner av Mercure Jakarta Pantai Indah Kapuk

4 out of 5
Mercure Jakarta Pantai Indah Kapuk
Jalan Pantai Indah Kapuk Kamal, Jakarta

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 113 av 256 recensioner" "
8 - Bra i betyg. 98 av 256 recensioner" "
6 - Okej i betyg. 28 av 256 recensioner" "
4 - Dåligt i betyg. 6 av 256 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 256 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

7,8/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Kaneyalal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely property next to the mall, loved the staff who surprised my mom for her birthday with cake and singing! They also decorated the room. Forever grateful!
Bodde här 1 natt i april 2024
Svar från Mercure Jakarta Pantai Indah Kapuk 21 apr. 2024
Dear Kaneyalal,We are thankful for your compliments and will continue to enhance our High quality experience to ensure that your next visit will be another pleasant and enjoyable one.Thank you for choosing Mercure Jakarta Pantai Indah Kapuk and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon.

8/10 Bra

Mizuki

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
For the location, it is convenient to move to central area and airport. Also, connected with PIK Avenue, you can enjoy shopping and having dishes.
Bodde här 3 nätter i mars 2024
Svar från Mercure Jakarta Pantai Indah Kapuk 14 apr. 2024
Dear Mizuki,We are thankful for your compliments and will continue to enhance our High quality experience to ensure that your next visit will be another pleasant and enjoyable one.Thank you for choosing Mercure Jakarta Pantai Indah Kapuk and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon.Kind regards

10/10 Fantastiskt

Kazuyoshi

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good
Bodde här 4 nätter i februari 2024
Svar från Guest Experience 16 mars 2024
Dear Kazuyoshi,Thank you for your lovely feedback regarding your recent stay at Mercure Pantai Indah Kapuk. We are very thrilled to learn that you had an enjoyable stay with us.We look forward to welcoming you back in the hotel soon.Best Regards,Mercure Jakarta Pantai Indah Kapuk

4/10 Dåligt

LIAN BIN

Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Overall ok. Just that the toilet is not up to standard e.g. shower water flow/pressure low, heater adjustment is either too hot or too cold.. room lights are too dim for business travellers.
Bodde här 4 nätter i januari 2024
Svar från Mercure Jakarta Pantai Indah Kapuk 4 feb. 2024
Dear Lian Bin,Thank you for your constructive feedback. First and foremost, please accept our sincere apologies for the shortcomings experienced during your stay with us.We always strive to improve our guest experience and do so through continuous service trainings and upgrades of our hotel facilities especially on your highlight concern, however it is only from these feedback that we can be better.Once again, thank you for taking the time to share this review.We value your feedback on your most recent visit to our establishment, and you can be sure that we will use it as a chance to improve how well we cater to all of our guests' needs.In the not-too-distant future, we hope to be able to warmly welcome you back and treat you to a genuine Mercure experience.RegardsMercure Jakarta Pantai Indah Kapuk

8/10 Bra

Mizuki

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 1 natt i januari 2024
Svar från Mercure Jakarta Pantai Indah Kapuk 23 jan. 2024
Dear Mizuki,Thank you for sharing your review. Please accept our sincere apology for the unpleasant experience you encountered during your stay with us. We always strive to maintain our quality and your feedback is surely valuable for our improvement. The well-being of our guests is always our highest priority. We hope we would have the chance to welcoming you back and change your impression of our hotel. With Best Regards, Mercure Jakarta Pantai Indah Kapuk

2/10 Väldigt dåligt

BYOUNG HAN

Bodde här 1 natt i december 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 23 jan. 2024
Dear Byoung Han,Thank you for sharing your review. Please accept our sincere apology for the unpleasant experience you encountered during your stay with us. We always strive to maintain our quality and your feedback is surely valuable for our improvement. The well-being of our guests is always our highest priority. We hope we would have the chance to welcoming you back and change your impression of our hotel. With Best Regards, Mercure Jakarta Pantai Indah Kapuk

6/10 Okej

taeyung

Bodde här 1 natt i oktober 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 23 jan. 2024
Dear Taeyung,Thank you for sharing your review. Please accept our sincere apology for the unpleasant experience you encountered during your stay with us. We always strive to maintain our quality and your feedback is surely valuable for our improvement. The well-being of our guests is always our highest priority. We hope we would have the chance to welcoming you back and change your impression of our hotel. With Best Regards, Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Clement Guillaume, Singapore

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room was nicely design. Bed is very comfortable and allowed for good sleep to fully recharge. Location is great with only 20min drive to the airport and lots of food options around. Great breakfast buffet.
Bodde här 2 nätter i november 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 dec. 2023
Dear Clement Guillaume,Thank you for taking the time to share your experience on your recent visit to Mercure Jakarta Pantai Indah Kapuk.We are glad to read that you had an amazing stay with us.Once again, we thank you for your feedback and look forward to welcoming you back to Mercure Jakarta Pantai Indah Kapuk in the not-too-distant future.Best RegardsMercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

John

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
With friends, we visited many restaurants and places in PIK 2. Very convenient location for my friends to transport my wife and I. Also, not far from airport.
Svar från Mercure Jakarta Pantai Indah Kapuk 16 okt. 2023
Dear John,Thank you for taking the time to share your experience at Mercure Jakarta Pantai Indah Kapuk. We are thrilled to hear you and your friends had a pleasant experience being located conveniently near PIK 2 and from the airport. We strive to provide our guests with the highest quality of service, and we appreciate you taking the time to recognize our efforts.Thank you again for your kind words. We look forward to welcoming you back soon!Sincerely, Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Roman

Bodde här 2 nätter i oktober 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 30 okt. 2023
Dear Roman,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Mercure Jakarta Pantai Indah Kapuk

6/10 Okej

Chun-Wei

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Every bath towel feels like it has been used for a long time
Bodde här 6 nätter i september 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 16 okt. 2023
Dear Chun-Wei,Thank you for taking the time to review your stay with us at Mercure Jakarta Pantai Indah Kapuk. We appreciate your feedback and take any concerns seriously.At Mercure, we strive to provide the best hospitality experience to our guests by offering high-quality amenities and exceptional service. Our top priority is always ensuring that you have a comfortable stay with us. We are sorry that the quality of our bath towels fell short of expectations during your visit and we hope it did not cause too much inconvenience. We value your opinion, and we would love to hear about how we can improve your next stay. Please feel free to reach out to us anytime if there is anything else we can do for you. Sincerely, Mercure Jakarta Pantai Indah Kapuk

8/10 Bra

hiromi

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
ジャカルタのごちゃごちゃした中で、静かで清潔。 飲食店も近隣に多い。
Bodde här 2 nätter i oktober 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 30 okt. 2023
Dear Hiromi,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Mercure Jakarta Pantai Indah Kapuk

8/10 Bra

SHU-MIN

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 2 okt. 2023
Dear Shu-MinThank you very much for taking the time to highlight and share your very much valued feedback in regard to your recent visit experience with us at Mercure Jakarta Pantai Indah Kapuk.It is always a pleasure to hear the positive feedback and we will be sharing your feedback with all of the team.Thank you again for taking the time to share your very much valued feedback and looking forward to welcoming you back again.See you very soon.Best regards,Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Diego

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i september 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 2 okt. 2023
Dear Diego,Thank you very much for taking the time to highlight and share your very much valued feedback in regard to your recent visit experience with us at Mercure Jakarta Pantai Indah Kapuk.It is always a pleasure to hear the positive feedback and we will be sharing your feedback with all of the team.Thank you again for taking the time to share your very much valued feedback and looking forward to welcoming you back again.See you very soon.Best regards,Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Diego

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i september 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 2 okt. 2023
Dear Diego,Thank you very much for taking the time to highlight and share your very much valued feedback in regard to your recent visit experience with us at Mercure Jakarta Pantai Indah Kapuk.It is always a pleasure to hear the positive feedback and we will be sharing your feedback with all of the team.Thank you again for taking the time to share your very much valued feedback and looking forward to welcoming you back again.See you very soon.Best regards,Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

CHIA-LING

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location was perfect
Bodde här 3 nätter i september 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 2 okt. 2023
Dear Chia-Ling,Thank you very much for taking the time to highlight and share your very much valued feedback in regard to your recent visit experience with us at Mercure Jakarta Pantai Indah Kapuk.We are grateful for your feedback and appreciate that you’ve given us this opportunity to improve our quality of services and facilities.Please be assured that guest satisfaction and safety remain our utmost priorities and we look forward to regaining your confidence in us on your next stay.Warm regardsMercure Jakarta Pantai Indah Kapuk

4/10 Dåligt

suet yi

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 10 sep. 2023
Dear Suet Yi,Thank you for taking the time to share your view.Please accepted our sincere apologies should any unpleasant experience you’ve encountered during your recent stay with us.However, we are unable to clarify anything since we are lacking in detail about your experience.We hope that you would give us another opportunity to welcome you again in a much more pleasant staying experience.RegardsMercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Sherri

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect location not far from the airport with shopping & dining options in the mall.
Svar från Mercure Jakarta Pantai Indah Kapuk 2 sep. 2023
Dear Sherri,Thank you for sharing your experience at Mercure Jakarta Pantai Indah Kapuk.Looking forward to your next visit!Best Regards,Mercure Jakarta Pantai Indah Kapuk

8/10 Bra

Eduard P

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 2 sep. 2023
Dear Eduard P,Thank you for sharing your experience at Mercure Jakarta Pantai Indah Kapuk.Looking forward to your next visit!Best Regards,Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

NO NAME GIVEN

Bodde här 2 nätter i augusti 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 2 sep. 2023
Dear No Name Given,Thank you for sharing your experience at Mercure Jakarta Pantai Indah Kapuk.Looking forward to your next visit!Best Regards,Mercure Jakarta Pantai Indah Kapuk

6/10 Okej

Shamdas

Gillade inte: Personal och service
1night b4 our flight
Was a 1 night b4 our flight the nxt night. Find staff very unfriendly n not able to accommodate. Everything we ask was like no vry rudely. Breakfast was ok. Location ok as its near airport. Shopping mall n many svc shops around.
Bodde här 1 natt i augusti 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 2 sep. 2023
Dear Shamdas,Thank you very much for posting a constructive feedback regarding your recent stay experience at Mercure Jakarta Pantai Indah Kapuk.It is our highest wish to extend an engaging service for our loyal guest and we apologies that this was not the case during your stay.We always strive to improve our guest experience and do so through continuous service trainings and upgrades of our hotel facilities especially on your highlight concern.It is our endeavor at all times to deliver the highest level of satisfaction and we hope you will consider giving us another chance so we can serve you better.Kind regardsMercure Jakarta Pantai Indah Kapuk

8/10 Bra

JET

Bodde här 28 nätter i juli 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 2 sep. 2023
Dear Jet,Thank you for sharing your experience at Mercure Jakarta Pantai Indah Kapuk.Looking forward to your next visit!Best Regards,Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Geoff

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location was convenient to the airport. Nice clean rooms and always very attentive staff. I always stay here when I'm in Jakarta
Bodde här 3 nätter i juli 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 2 sep. 2023
Dear Geoff,Thank you for taking the time to share your experience on your recent visit to Mercure Jakarta Pantai Indah Kapuk.We are glad to read that you had an amazing stay with us and particularly enjoyed the friendliness and services provided by our team members.Once again, we thank you for your feedback and look forward to welcoming you back to Mercure Jakarta Pantai Indah Kapuk in the not-too-distant future.Kind regardsMercure Jakarta Pantai Indah Kapuk

8/10 Bra

Kelly

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Service
The room is clean. The front desk service is good but the restaurant service is yet to improve especially during breakfast time. Service crews are too little, a lot of tables not clean, and new customers cannot find their seat during breakfast time.
Bodde här 4 nätter i juli 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 30 juli 2023
Dear Kelly,Thank you for taking the time to share your constructive feedback on your recent visit.We are glad to hear that your stay was made enjoyable by our cleanliness in the room.On the other hand, sincere apologies for the unpleasant experience you’ve encountered during your breakfast time. Your feedback has been shared with the department concerned, so it won't happen again in your next visit.Please be assured that guest satisfaction and safety remain our utmost priorities and we look forward to regaining your confidence in us on your next stay.Warm regardsMercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Dave

Bodde här 1 natt i juni 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 juli 2023
Dear Dave,Thank you for giving us a wonderful rating. We look forward to see you on your next visit! Best regards, Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Ken

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
つかれるお風呂は有れば尚良いけど・・・。
Bodde här 1 natt i juni 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 juli 2023
Dear Ken,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. First and foremost, please accept our sincere apologize for the comment highlighted.Rest assured, we are putting our effort in preventing future occurrences. We value your feedback on your most recent visit to our establishment, and you can be sure that we will use it as a chance to improve how well we cater to all of our guests' needs. In the not-too-distant future, we hope to be able to warmly welcome you back and treat you to a genuine Mercure experience. Sincerely, Mercure Jakarta Pantai Indah Kapuk

8/10 Bra

Yu-Pin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable stay.
Comfortable stay overall. Decent breakfast. Gym needs better aircon.
Bodde här 4 nätter i juni 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 juli 2023
Dear Yu-Pin,Thank you for giving us a good star rating and your highlighted comment about the aircon GYM has been noted in our board.We look forward to see you on your next visit! Best regards, Mercure Jakarta Pantai Indah Kapuk

8/10 Bra

francesco

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 juli 2023
Der Fransesco,Thank you for giving us a good star rating. We look forward to see you on your next visit! Best regards, Mercure Jakarta Pantai Indah Kapuk

8/10 Bra

Aloysius

Bodde här 1 natt i juni 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 juli 2023
Dear Aloysius,Thank you for giving us a good star rating. We look forward to see you on your next visit! Best regards, Mercure Jakarta Pantai Indah Kapuk

6/10 Okej

SHINICHI

Bodde här 1 natt i juni 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 juli 2023
Dear SHINICHI,Thank you for sharing your feedback.First and foremost, please accept our sincere apologies for the shortcomings experience during your stay with us. Appreciate should you able to describe more about your experience as this is an opportunity for us to learn from this and become better in serving our guests each day.Once again, thank you for sharing this review.Best regardsMercure Jakarta Pantai Indah Kapuk

6/10 Okej

Suelynn

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 juli 2023
Dear Suelynn,Thank you for sharing your feedback.First and foremost, please accept our sincere apologies for the shortcomings experience during your stay with us. Appreciate should you able to describe more about your experience as this is an opportunity for us to learn from this and become better in serving our guests each day.Once again, thank you for sharing this review.Best regardsMercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

chu

Bodde här 3 nätter i maj 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 juli 2023
Dear Chu,Thank you for giving us a wonderful rating. We look forward to see you on your next visit! Best regards, Mercure Jakarta Pantai Indah Kapuk

8/10 Bra

TEO

Bodde här 3 nätter i maj 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 juli 2023
Dear Teo,Thank you for giving us a good rating. We look forward to see you on your next visit! Best regards, Mercure Jakarta Pantai Indah Kapuk

8/10 Bra

Kai Yi

Bodde här 1 natt i maj 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 juli 2023
Dear Kai Yi,Thank you for giving us a good rating. We look forward to see you on your next visit! Best regards, Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Sheng-chung

Bodde här 2 nätter i maj 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 juli 2023
Dear Sheng-chungThank you for giving us a wonderful rating. We look forward to see you on your next visit! Best regards, Mercure Jakarta Pantai Indah Kapuk

8/10 Bra

ISAMU

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
空港から近いホテルらしいホテル
ショッピングモールにはホテルの1階からセキュリティーのある通路から繋がっていて、ユニクロ、H Mや高級食品スーパー並びに多くのフードコートが入っています。スカルノハッタ空港からはタクシーで10分程度の街の中心地にありますが、大通りは自動車が途切れなく走っていて怖くて横断できないことはジャカルタ中心の市街地と同じだと思います。朝食ビュッフェは満足できます。私は特にパン類が美味しかったです。ホテルスタッフはフレンドリーでした。
19階の部屋から海を望む
19階の部屋からホテルのプールなどを見下ろす
Bodde här 3 nätter i maj 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 3 juli 2023
Dear ISAMU,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.Best RegardsMercure Jakarta Pantai Indah Kapuk

2/10 Väldigt dåligt

Richard, Richmond

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Not 4 star if you can hear all your neighbors. Walls are paper thin. Don't expect a good nights sleep. My bed actually jumped when my neighbor banged their door.
Bodde här 2 nätter i april 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 30 apr. 2023
Dear Richard,Thank you for taking the time to give us your valuable feedback during your stay with us.It was regrettable to read about that flaw, as it interfered with your entire experience.We value your feedback on your recent visit to our establishment and you can be sure that we will use it as a chance to improve how well we cater to all of our guest need.In the not-too-distant future, we hope to be able to warmly welcome you back and treat you to a genuine Mercure experience.Best regards,Mercure Jakarta Pantai Indah Kapuk

6/10 Okej

Tomofumi

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
スイートに宿泊したがリビングとベッドルーム間のドアが閉まらなかった。カードキーのカバーが外れており、ボーイに伝えたが治してもらえなかった。 ロケーションは良かったのだが、非常に残念。
Bodde här 1 natt i april 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 30 apr. 2023
Dear Tomofumi,Thank you for taking the time to give us your valuable feedback during your stay with us.We appreciate about your positive feedback on the location of our hotel, which provides easy access to PIK Avenue Mall and nearby tourist attraction.We value your feedback on your most recent visit to our establishment, and please accept our sincere apologies for inconvenienced happened, and you can be sure that we will use it as a chance to improve how well we cater to all of our guests' needs.In the not-too-distant future, we hope to be able to warmly welcome you back and treat you to a genuine Mercure experience.Best regards,Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Rui Chieh

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 26 mars 2023
Dear Rui Chieh,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is very encouraging review to read and we are delighted to know that you love the room view, the room amenities and our staff service makes your stay comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

SEYOUNG, Champaign

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient location, especially right beside of shopping mall and 15km from Jakarta Airport.
Bodde här 1 natt i mars 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 26 mars 2023
Dear Seyoung,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is very encouraging review to read and we are delighted to know that you love the room view, the room amenities and our staff service makes your stay comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Mercure Jakarta Pantai Indah Kapuk

8/10 Bra

Irina

Bodde här 1 natt i februari 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 27 feb. 2023
Dear Irina,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Heok Seng

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very clean and excellent location
Bodde här 5 nätter i februari 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 21 feb. 2023
Dear Heok Seng,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Jakarta Pantai Indah Kapuk

6/10 Okej

Soegianto

Reste med familjen
Gillade inte: Rummets bekvämlighet
問題有努力在處理,但沒解決。
深黃水都處理不好,從第一到辦退房,也不願換另一間給房客,還好訂兩間,不然不知要去哪裏做清洗。冷氣無法調控,到半夜只能穿外套睡。水溫不穩,不好調,很燙。
Bodde här 4 nätter i februari 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 21 feb. 2023
Dear Soegianto,Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Yohanes

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great mercure in Jakarta
Great room and checkin time! I enjoy the time being there. The architecture details is grandeur than other mercure in jakarta
Bodde här 1 natt i januari 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 1 feb. 2023
Dear Yohanes, We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Jakarta Pantai Indah Kapuk

10/10 Fantastiskt

Tadao

Bodde här 1 natt i januari 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 1 feb. 2023
Dear Tadao, We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Jakarta Pantai Indah Kapuk

6/10 Okej

Ramesh

Affärsresenär
Average hotel for the price charged. Wifi didn’t work during one evening. Rooms are small and basic, positive is it’s in a mall so can use the restaurant’s there.
Bodde här 2 nätter i januari 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 1 feb. 2023
Dear Ramesh,Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Mercure Jakarta Pantai Indah Kapuk

8/10 Bra

fahad

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
One night stay
The room rate is high although the area and fridge is so small
Bodde här 1 natt i januari 2023
Svar från Mercure Jakarta Pantai Indah Kapuk 1 feb. 2023
Dear Fahad,Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Mercure Jakarta Pantai Indah Kapuk

2/10 Väldigt dåligt

Sande

Reste med familjen
Gillade inte: Boendets skick och faciliteter
I rarely gave any reviews. But this time I feel obligated to give this feedback and hope actions taken by the business so that others would not experience what I had. I was given a room before my check in time. Once i got in to the room there was some kinda smell. I stayed there for 3 nights 4 days. On my last night when I came back around 9 pm , my sink water was brown. Called front desk and sent technician and water still brown color but lighter. He mentioned there was a filter changed the day before. I kept the water running hoping it’ll be cleared out but still the color light brownish. It was already 11.30 pm and I had not showered yet. Called front desk again to move me out to different room. When i got to the new room, the smell was so fresh different with my old one. But later found out the sink is leaking water while running it. I didnt want to complain anymore since it was very late and i needed to sleep. I told mgt about this and no extra incentive or anything given to me considering a very bad experience I had. Really disappointed with my stay.

8/10 Bra

YEONHWA

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
재방문의사 없음
일단 더럽습니다. 특히 화장실이 더러워요. 곰팡이 핀 곳이 많고 샤워할 때 찝찝합니다. 또한 헬스장 규모가 굉장히 작아서 거의 쓸게 없습니다.
Bodde här 2 nätter i oktober 2022
Svar från Mercure Jakarta PIK Team 10 nov. 2022
Dear Yeonhwa,Thank you so much for taking the time to share this review. We look forward to welcoming you again soon. We hope to welcome you back soon.

6/10 Okej

YITING

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 3 nätter i oktober 2022
Svar från Mercure Jakarta PIK Team 26 okt. 2022
Dear Yiting,Thank you so much for taking the time to share this review. We look forward to welcoming you again soon. We hope to welcome you back soon