Dear Mr. Ken,Please kindly allow me to reply your review use an English.Thank you for taking the time to share your stay experience at Sari Pacific Jakarta!First and foremost, I and the team would like to sincerely apologize for falling to meet your expectations during your recent stay, especially with the one related to internet connection and the issue related promotion at our Japanese restaurant. According your review, I am deeply concerned to read the areas of improvement that you had brought to our attention. Please allow me to assure you this issue will be addressed with the respective department to improve our processes and communication with our guest to give the best service for each guest.We do hope this experience will not alter your confidence in us and while I would not be able to take back your experience, we hope you would still give us an opportunity to regain your trust, provide you with a token of apology and serve you better in future.We thank you again for your valued patronage and look forward to welcoming you back at our Hotel.Your sincerely,Management Team