Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Entering the unit, we encountered 11 spots on wooden floor. Husband could not open LR Lanai glass door or the bedroom larger door. Husband called emergency line. Tech came next morning and said the company had had other calls about issue. Tech was able to get doors open and somewhat lubricate the corrosion in center of track. Numerous daily struggles and barely able to open bedroom door.. Owner/management needs to repair. After a couple of days, I called the management number asking to schedule housekeeping during our long stay. Rep said "no." I asked for fresh linens later in stay. Put on hold. No Hot Pads, spots floor, two lights not working in bathroom, vanity area.I called again to schedule linens. Rep said his mgr would call. No call. 4 calls to management and 2 to housekeeping leaving messages. Housekeeping arrived with lots of supplies 13th day of our stay. Young lady used spray, magic white pad. Success, spots gone! Scary during Covid-19 that cleaning would be so sloppy. With inoperable doors, I cannot imagine that the lanai was cleaned. Kitchen no regular size fry pan for bacon, strips, etc. Regular glass supply diminished, etc. Bedroom closet filled with huge bags of old bedcovers, chairs, vacuum cleaner, etc. Had to move items to use closet. Six weeks after major Spalling Maintenance repair in Molokai bldg, HOA has not cleaned windows. Huge drips and dirt on the windows not the former fabulous, sparkling views.Chase'N Rainbows did a stellar job posting updated schedule and delays of the major repairs!!!!! Work on ocean side of Lanai bldg is behind schedule! Be careful with near term rentals in Lanai building. We have returned to the Mahana for 10 of the last 11 years. We love the views and the property. We have worked with Chase'n Rainbows since 2014. Rental agents have been good. I have recommended them to many friends, but will no longer do so after this stay. Find another unit to enjoy your time without frust