The location is great, walking distance to Kona town, next to Kona pier. Interior was clean and neat. There were enough supplies in the kitchen, bathrooms and bedrooms. We like that there were snorkeling and beach gears available. We enjoyed and have a good time.
The reason we gave 4 stars because of lack instructions and communication. There were no instructions on how and where to park. They provided the code to get into the garage but they couldn't tell where we should park even after we called and asked. At first, they told us to park lot number 201, the same with the condo number. However, we couldn't find any number 201 in the garage. It was very frustrated when we just arrived and wanted to get some rest. It was not easy and quick to get a hold of someone when call 8777825662 because Boundless Hawaii office is closed around 4:30 or 5pm. The check-in time is 4pm. By the time, we got there and tried to check-in, they were closed. We had to call at least 3 to 4 times to get after hour contact phone number and the person who answered the call was not sure where we should park. He finally told us ok to park anywhere in the garage. Then the next day, we saw some cars having a parking permit paper on their dash. We went straight to the plaza office and ask them. The manager told us that we needed to register during our stay and we are not allowed to park on the street level which was for loading zone. None of parking instructions was provided to us on the app Hospitality.
We still recommended this place for the cleanliness, convenience and well-supplies. I would also recommend that you should ask for detailed instructions about parking prior to arrival for a smooth and pleasant stay.