We would like to clarify a few things. In our welcome book, we clearly advise guests that you are in the tropics and leaving window and doors open or foods out uncovered will only invite the little critters. We would never blame our staff, we only suggested that we'd send them back to take care of what you want. The shower works fine before and after your stay, as does the AC. At each communication, we made every effort to accommodate your many demands but it was somehow never enough or appreciated. We are very proud of our track records of over 300 guest reviews between airbnb and vrbo - we have earned a 9.8 out of 10 (vrbo) and Super Host title from Airbnb. We are here because we take good care of our guests and provide 5 star accommodations. Mahalo

Thank you for your feedback. We wish you had contacted us at the time, we could have answered / addressed your concerns. I will do my best to respond: 1) Thank you for the reminder, we have made so many updates / upgrades to the unit and should update our photos so our guests can see the new and improved facilities provided. 2) Unfortunately this is a condo, 25 ft from the ocean. With environmental laws and ordinance, the only place we are allowed to install the AC is on the lanai. Most of our guests used the A/C without issues as the lanai size if over 200 sqft. We are sorry you found it uncomfortable 3) May we suggest you review listing descriptions more closely next time before booking? We clearly describe distance to town, etc – so not to mislead our guests 4) Washer will not drain properly if you open the door before the cycle is done running. This is the first time we hear of such issue, our technician has checked and confirmed there is no issue with machine 5) Our other guests used the fan controls without issues. We wish you have reached out to us so we could have helped We have been in service since 2016 with over 133 reviews and a 4.8 star rating, a record which we are very proud of and work very hard to maintain. May we suggest you reach out to your hosts whenever you run into any issues on your future stays for a better experience. Aloha

Aloha Sheri, So glad you enjoyed your stay! please come back to see us again. Mahalo, Carolyn

Aloha Randy, Thank you for your feedback and sharing of your experience. We'd love to have you back again, please look us up on your next return. Mahalo, Carolyn

Aloha Sue, So glad you and your daughter enjoyed your stay. Please look us up on your next visit . Mahalo, Carolyn

Over 4 plus years of services , more than 200 reservations and earning a 5 Star rating / Premier Host on vrbo and a Super Host title on Airbnb – we are dumbfounded when reading your comments. The only thing that needs to be said here is that we stand by the quality of our property and services we provide - one only has to read the reviews of our many happy guests. We are sorry that you have different opinions, we understand you are not happy of vrbo’s decision to support us on this matter and wish you the best. Carolyn