Hotell i Kawaihae

“Very convenient, easy contactless access. We didn’t arrive until 8:30 pm and the room was ready for us with the lights on and the temperature perfect. The bed was so comfortable and I appreciated it so much after a long day of travel.”

“Väldigt fin miljö och trevlig personal. Tyvärr var maten på hotellet inte i våran smak men efter några dagar hittade vi andra restauranger som passade oss bra.”

“Check in was slow about 20min with the agent. Didn't get my rooms till 15-30mins after check in time. Mind you check out is 10am. Female at Kona pool bar was rude. And they automatically add tip there for horrible customer service. Kona pool slide was broken the whole time. Only 1 tram was running so service was so slow. We normally love it here but this time was very different. Seems like the employees just dont care anymore. Very disappointing cause prices only increased.”

“I do not typically write reviews but this property warranted it and not in a good way. The property is massive. It’s literally a hike to and from the rooms to the lobby depending on the “tower” they put you in. The good news is there was a tram. The bad news is that it was rarely operational during our stay. When it was working, the air temperature in the cars was sub arctic. So cold we opted to walk despite the distances. Hence my marks for how well the property was maintained. Something that...

“今回の滞在にはとてもがっかりしています。 部屋のベッドやバスルームに、蚊や小さな虫の死骸がたくさんありました。自分で何度か掃除しましたが、その後もまた虫が出てきては死んで落ちてきます。おそらく殺虫剤を使った直後だと思うのですが、それが人体に影響ないのか少し不安です。 夜中にどうしても我慢できずフロントに電話して、翌日の清掃スタッフに伝えてほしいとお願いしました。ですが、「バルコニーのドアや窓を開けないでください」と言われただけでした。 私は遅い時間にチェックインしていて、そもそもドアや窓は開けていないと伝えたのですが、「Ok，good」と言われただけで、特に謝罪もありませんでした。まるでこちらに問題があるような対応で、とても不快に感じました。 翌日、清掃スタッフの方にメモを書いて、チップもお渡しし、「できればしっかり掃除をお願いしたい」と伝えました。 その日の夜に部屋へ戻ると、小さい飛び虫は少し減っていましたが、ゴキブリの死骸がありました。 正直、使われている殺虫剤が人体に影響ないのかも分からず、不安な気持ちのまま滞在することになりました。全体的にとても不満の残る滞在でした。”

“Beautiful resort and spa. Exceeded expectations”

“Spenderade fyra nätter på ön Kona (Big Island) och är glad att vi valde detta fina hotell. Är helt galna i solnedgångar, och det här hotellet var som gjort för solnedgångsälskare som oss. Hade ett oceanweiw rum (nr316) som var stort och fint och med solnedgången rakt utanför balkongen. Omgivningarna var otroligt vackra, stranden underbar. Att det inte blev full pott för servicen beror på att Wi Fi inte ingick, och när man betalade för det så var det ändå segt och fungerade dåligt.”

“Upon check-in I learned that booking through Expedia cancels any benefits of a Bonvoy member (breakfasts, upgrades, etc). The hotel was not very helpful and dismissed the issue, Expedia support was worthless and never responded. I would never use Expedia again for a Marriott, or other major brand, hotel reservation if you have earned status. The fitness center is very basic, and doesn't appear to have been update since our last stay, years ago. The food options are very limited, and...

“What a beautiful place with all of the amenities, including beach equipment! The pool and hot tub were like paradise and the beach is gorgeous, complete with a turtle snoozing on the rocks at sunset. ”

“Incredible place. A ++”

“Excellent property and staff. Food was mediocre at best.”

“Great resort, clean and fresh! But breakfast price is unreasonably expensive (buffet is 36dollar + 25% tip) and its all about tipping for minimal service on this resort. Staff wants pouring coffe for you during breakfast, but they dont feel to served a coffee next to the pool even if its on the pool bar menu (it was to much work). ”