Hotell nära Kayman’s Gate Bell Tower

"Absolutely wonderful stay, would give it 6 stars out of 5 if possible! This is my third time staying at this beautiful and charming heritage hotel. First of all, here, they respect and value their solo female travellers, unlike at hotels like the Hilton Colombo where I was disrespected across the board by male staff during my last stay, which unfortunately can be an issue in Sri Lanka. The font desk staff were so kind to upgrade me this time to a gorgeous room with unobstructed ocean views. I was so pleased with my room I ended up extending my stay from 1 night to 5. The staff have been wonderfully obliging overall, and I would like to give a special mention of Dhanuka, my room cleaning attendant, who was not only very attentive to details and did an excellent job cleaning but was always cheerful and pleasant. Also, Malith who works at the pool side restaurant and who was very service-minded and consistent in his professional approach every day. Breakfast at this hotel very generous and frankly impressive, served on the beautiful terrace overlooking the ocean. This hotel offers so much in terms of experience on the premises. You have a wonderful choice of enjoyable outdoor spaces to sit, eat or relax, giving onto the sea, open air restaurants, and a very charming indoor colonial style bar/tearoom. Furthermore, the hotel has its own little museum, as well as a spa, where I had a couple of Balinese massages, and a very pleasant hair dressing salon that I also visited. "

"Mkt bra otroligt hjälpsamma och tillmötesgående "

"Rummet var bra även om det var lite lyhört till grannarna. Fick fantastisk service och god mat på Emperor's Wok och speciellt tack till Ms Janet Jansz som verkligen såg till att man lämnade restaurangen nöjd och belåten."

"Det är en fantastisk ställe "

"Hotellet är slitet och behöver en renovering. Personalen är inte trevliga och är helt förvirrade. Det tog personalen ca 6 timmar innan vi kunde få våra bagage. Tillslut fick vi själva gå ner till lobbyn och hämta dessa. Det finns bättre hotell i Colombo för priset som fokuserar på att ge god service och som har fina rum. Vi ångrade att vi checkade in på detta hotell. "

"Excellent vacation at Shangri-La! Everyone was fantastic and mr Dinesh at the hopper station at the breakfast buffe was worth the stay in it self! Best breakfast ever! "

"Got a voucher for 12 usd when I made me reservation. No one noticed that and I had to argue with restaurants that n the area and still they could not solved it. For the future it is much better if you give the guests a paper voucher as they do at the sister hotel cinnamon red when you Check in. Also a difference when the staff of cleaning make the room, sometimes toothbrush and refill of water and other days not. The “night club” Colobar is a bit is a problem since they plays loud music outside and the music can be heard in the rooms, that is not what you wish for a hotel like this. Improvement please on this! Still this is one of my favorite hotels in Sri Lanka but I also think it needs a renovation. "